Deployment Strategist, Eastern Europe

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. At TRM Labs, our Deployment Strategy team is on the front lines of customer experience – bridging product expertise with exceptional customer support. The team ensures our customers receive timely, accurate, and high-quality assistance at every step. You will work daily with leading financial institutions and crypto exchanges, — providing value through expert guidance, responsive support, and trusted partnership. As a Deployment Strategist (Eastern Europe), you will play a critical role in helping TRM customers realise the full value of our platform. You will partner with crypto businesses to trace illicit funds, operationalise scalable compliance programs, and disrupt financial crime across the crypto ecosystem. You will manage a portfolio of strategic accounts, driving adoption of TRM’s tools, and ensuring customers achieve measurable, long-term impact. The Impact You Will Have - Act as a trusted advisor, enabling and crypto businesses to maximise the effectiveness of our platform within their investigative, supervisory, risk, and compliance functions. - Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data, building cases, and conducting financial crime investigations. - Build and deliver product demonstrations tailored to investigators, analysts, compliance officers, supervisors, and risk teams across the private sectors, showing how TRM can be used in real scenarios to uncover networks, follow the money, and disrupt financial crime. - Conduct structured training sessions to ensure TRM is embedded into customers’ day-to-day investigative and compliance programs. - Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction. - Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes. - Proactively identify early signals of churn risk and implement effective mitigation strategies. - Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks, proactively addressing challenges before they escalate. What We’re Looking For - 5+ years of professional experience, ideally within crypto businesses, or financial institutions — preferably in compliance, investigative, or customer-facing functions. - High proficiency in English is required. Polish language skills are desirable. - Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential. - Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions. - Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts. - Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives. - Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly. - Strong collaboration skills and ability to influence outcomes in cross-functional settings - Willingness and ability to travel occasionally for in-person meetings, trainings, or events. About the Team - Our globally distributed Customer Success team collaborates across time zones. This team operates primarily on EMEA time, with occasional later calls to cover US East/West Coast stakeholders on complex opportunities. - We work asynchronously by default, with strong documentation and transparent Slack communication. - We support customers from onboarding through deep investigations, and our Deployment Strategists are the frontline champions of TRM’s value. - This role is an opportunity to scale impactful customer interactions and help shape how we deliver rapid, high-quality support at TRM Labs. Learn About TRM Speed in This Role - Real-Time Client Response: You’ll triage and resolve customer questions during time-sensitive events such as sanctions updates or critical investigations. - Expedited Trace Validation: You’ll coordinate with internal teams to validate traces and gather intelligence within hours, ensuring accuracy and speed. - Continuous Global Coverage: You’ll contribute to TRM’s 24-hour global support model, ensuring customers always have timely, high-quality assistance no matter their region. APPLICATION INSTRUCTIONS If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure you’re considered. WHAT TO EXPECT FROM OUR INTERVIEW PROCESS Our process is designed to understand how you think, solve problems, and deliver impact, while giving you the opportunity to evaluate TRM. Most interview processes include a case study, AI skills assessment, and Leadership Principles interview. - Recruiter Intro: Explore your experience, motivations, and alignment with the role. - Hiring Manager: Dive deeper into your relevant experience, skills, and impact. - First Round: