Deployment Strategist, Public Sector (Law Enforcement)

BUILD A SAFER WORLD. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. TRM Labs is building AI-powered intelligence for fighting financial crime across public and private sector customers. Our Customer Success team ensures customers extract maximum value from TRM and operationalize blockchain intelligence in their day-to-day work. As a Deployment Strategist for our public sector book, you'll be the trusted advisor to federal agencies and law enforcement as they scale investigative capabilities on TRM. The impact you will have: - Draft and send client alerts on new sanctions designations within hours of release. - Turn around same-day guidance for stuck customer traces, walking them through TRM methodology. - Respond to urgent questions same-day and stand up tailored training within days. - Own a portfolio of public sector accounts, serving as the trusted bridge between TRM and government missions. What we’re looking for: - Prior experience on the government side as a former LE, IC, or agency analyst, or an embedded contractor, with hands-on crypto-tracing or blockchain investigative experience and the ability to validate a others on their crypto trace and guide them to the right methodology. - Experience working with government or other high-trust, high-stakes customers where you owned the relationship end to end: driving adoption and enablement, and doing the work that sets up renewals and expansion (even if you weren't the one negotiating contracts). - A strong communicator and trainer who can break down complex investigations for analysts of varying skill levels and stand up onboardings and trainings that drive adoption. - Fluent with AI tools and able to use them as a force multiplier, with the judgment to verify what they produce. About the Team: - Customer Success team led by Stephanie Ashford, Head of Deployment Strategy, NA Public Sector. 30+ people globally. - Async-first with core overlap for D.C. customers requiring real-time responsiveness. - Customers include federal agencies, law enforcement, and financial institutions. - Culture emphasizes ownership, deep product knowledge, and sustained partnerships. Team Operating Rhythms: - Async-first with rapid real-time response on time-sensitive issues. - Weekly team syncs and customer check-ins around government hours. - On-call rotation for urgent escalations and time-sensitive events. - Quarterly business reviews with government account contacts. On-Call Responsibilities: - On-call schedule: Rotating shifts covering government business hours with D.C. core overlap. - On-call frequency: 1-2 weeks per month, emphasis on weekend/off-hours during major updates. Learn about TRM Speed in this position: - Real-Time Response: Triage and respond to time-sensitive events within hours, not days. - Fast Trace Validation: Work with internal teams for same-day customer support. - Relationship Continuity: Maintain D.C. on-site presence proving long-term partnership. - Mission-Driven Impact: See tangible results of fast, accurate support for government security missions. APPLICATION INSTRUCTIONS If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure you’re considered. WHAT TO EXPECT FROM OUR INTERVIEW PROCESS Our process is designed to understand how you think, solve problems, and deliver impact, while giving you the opportunity to evaluate TRM. Most interview processes include a case study, AI skills assessment, and Leadership Principles interview. - Recruiter Intro: Explore your experience, motivations, and alignment with the role. - Hiring Manager: Dive deeper into your relevant experience, skills, and impact. - First Round: Typically 1–2 interviews focused on the skills most critical to the role. - Final Round: Typically 3–5 interviews to go deeper on your craft, problem-solving, and alignment with TRM. - References: We’ll speak with former colleagues who can provide perspective on your work and impact. - Offer: If it’s a mutual fit, your recruiter will walk you through your offer and answer your questions. - Welcome to TRM: Once you sign, we’ll get you ready for your first day and onboarding. Your recruiter will share your specific interview plan and preparation guidance along the way. Learn more about interviewing at TRM https://www.trmlabs.com/resources/blog/interviewing-at-trm-how-we-hire-and-what-success-looks-like LIFE AT TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate