Deployment Strategist / Success Engineer

ABOUT THE ROLE This posting covers two open seats on the Customer Operations team at a fast-growing AI voice platform: Deployment Strategist and Success Engineer. Deployment Strategists own new customers from contract signature through first production call, turning pilots into recurring revenue. Success Engineers take over after go-live, managing a live portfolio with a focus on adoption, retention, and expansion. Both roles are hands-on, technical, and customer-facing, working daily with AI voice agents that handle thousands of conversations. WHAT YOU'LL DO - Scope customer use cases, build and tune voice agents, and manage telephony integrations to bring customers live quickly. - Design and implement end-to-end integrations into customer tech stacks, including CRMs, dialers, calendars, and ticketing systems using custom function tools and webhooks. - Monitor agent performance, optimize prompts and conversation flows, and debug integrations and call quality issues in production. - Own a portfolio of accounts with clear targets: time-to-value and pilot conversion (Deployment), or net revenue retention, logo retention, and usage expansion (Success). - Lead customer workshops and training sessions, and translate customer feedback into actionable product improvements. - Build scalable playbooks, workflows, and documentation that make deployment and onboarding repeatable across the team. WHAT WE'RE LOOKING FOR - 1+ year (Deployment) or 2+ years (Success) in a technical, customer-facing role such as implementation, solutions engineering, technical account management, or SaaS support. - Hands-on experience building workflows and AI agents, with comfort in prompt engineering, APIs, webhooks, and debugging integrations. - Proven track record leading complex, end-to-end deployments for enterprise customers, from scoping through production launch. - Experience integrating third-party systems, including CRMs, dialers, or ticketing platforms, into customer environments. - Strong business sense and executive presence; able to connect technical solutions to customer goals. - Methodical troubleshooter who can manage multiple priorities in a fast-moving, early-stage environment. - Full fluency in both English and German is required; additional languages are a plus. - Prior exposure to voice agents or conversational AI is a strong advantage. COMPENSATION & BENEFITS Salary range: €75,000 to €110,000 annually. Visa sponsorship is not available for these roles. LOCATION Based in Berlin, Germany. The Deployment Strategist role is fully on-site. The Success Engineer role may be hybrid within Europe, with regular travel expected.