Desktop Support

Interpersonal/Communication: Excellent communication skills Excellent customer service skills Professional presence and maturity Detail-oriented Ability to work well with other team members Comfortable and adaptable in a fast-paced environment Ability to follow and adhere to standard operating procedures Technical Knowledge/Skills: Ability to diagnose and resolve hardware and software issues for end users Basic networking knowledge (IP, DNS) Basic cybersecurity knowledge (MFA, phishing) Ticketing system experience (ServiceNow) Experience: Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints: Experience with troubleshooting issues on Microsoft Windows 11 operating systems Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams) Nice to haves: CompTIA A+ Certification Microsoft 365 Certified: Fundamentals Certification Experience using ConnectWise Remote Support Software Experience using CyberArk Workforce Password Management Software Experience troubleshooting Citrix VDIs troubleshooting Microsoft Windows 11 Ticketing system