Digital Workplace Adoption Lead

Till vår kund söker vi en Digital Workplace Adoption Lead. Main purpose of the role Drive service management, adoption and enablement for M365 Copilot Premium and Copilot Chat, and ensure effective communication, training and business engagement. The primary focus will be on M365 Copilot Premium, but the role will also involve driving adoption and increasing the usage of other M365 services. The role also owns the Work Smarter Hub, the SharePoint-based knowledge and enablement portal for Digital Workplace services. Current Situation We currently have just over 1,800 employees with a Copilot Premium license. Adoption has taken place “by the book”, with both central and local support. Centrally, we have provided recurring webinars since the start to teach the basics of different workloads, also based on different roles. These have been published in our Knowledge Sharing portal for on-demand access. We also have an active Viva Engage community where users can ask questions, and various “power users” respond and share tips. We have also published guidelines on the use of MS Copilot Premium versus other Gen AI tools. In addition, we have an active forum for so-called “business Coordinators”, where we share and communicate usage rates by Business Area and actively work with them on supporting information and training initiatives. Primary areas of responsibility Service Ownership • Own M365 Copilot Premium and Copilot Chat from an adoption and enablement perspective. • Monitor and report license usage and adoption insights. • Identify adoption, communication and training needs. • Own and continuously improve the Work Smarter Hub. Adoption & Training • Drive adoption of M365 Copilot Premium, Copilot Chat and the rest of the M365 services • Ensure relevant training material, guidance and FAQs are available and up to date. • Coordinate user communication and enablement activities. • Turn usage insights and business feedback into targeted adoption activities. Coordinator Forum & Community • Lead the M365 Copilot Coordinator Forum across Business Areas. • Capture business needs for training, communication and support. • Share service updates, adoption insights and best practices. • Moderate an active community for knowledge sharing and collaboration. Required Experience & Competencies • Experience in Digital Workplace, Microsoft 365 or similar environments. • Experience in adoption, change management or service management. • Very good understanding of M365 Copilot and Copilot Chat. • Experience developing or coordinating training and communication. • Experience facilitating forums, workshops and communities. • Ability to work with license and usage data and translate insights into actions. • Experience with SharePoint-based knowledge or communication platforms is an advantage. Personal Skills • Strong communicator – communicates complex topics clearly to different audiences. • Confident facilitator – comfortable leading forums, workshops and presentations. • Engaging – able to build communities and create participation. • Structured – organizes activities, content and follow-up effectively. • Proactive – identifies needs and drives activities independently. • Collaborative – builds strong relationships across teams and Business Areas. • Pedagogical – makes information and training easy to understand and use. • Data-driven – uses adoption and usage insights to prioritize actions. • Accountable – takes ownership and drives topics through to completion. Startdatum : 2026-11-20 Period : 6 månader Omfattning : 100% Ort : Stockholm på plats på kontoret Vi offererar löpande och ärendet kan komma att stängas ner innan satt deadline. Vänligen ansök direkt via vårt system med: - uppdaterat CV - timpris (inkl. omkostnader) - information kring tillgänglighet för att påbörja uppdraget - Kortare motivering där du speglar själva uppdragsbeskrivningen och gör det tydligt hur du uppfyller satta krav från kunden. Lyft gärna 1-2 referensuppdrag som du tror är extra relevanta för det aktuella uppdraget och gör din profil till en god match.