Director, IT Operations

Key Responsibilities: Financial & Budget Oversight: Take ownership of the global IT budget. Monitor spend, optimize costs, and ensure financial predictability and alignment with corporate targets. OKR Strategy & Tracking: Lead the development, alignment, and rigorous tracking of IT Objectives and Key Results (OKRs). Ensure department goals map directly to Five9’s overarching business priorities. "IT for IT" Program Leadership: Champion and manage the "IT for IT" program, focusing on advancing our internal IT capabilities, tooling, and operational maturity to make the IT organization a model of efficiency. Business Alignment & QBRs: Facilitate and lead Quarterly Business Reviews (QBRs) for the IT organization. Surface key metrics, operational health, and strategic roadmap progress to executive leadership. Organizational Transformation & Continuous Improvement: Drive change management and continuous improvement initiatives within IT. Identify operational bottlenecks and implement scalable frameworks that foster agility and high performance. Policy Management & Governance: Establish, maintain, and oversee IT policies, standards, and governance frameworks to ensure compliance, mitigate risk, and maintain operational integrity. Department Updates & Communications: Act as the primary liaison for communicating IT department updates, wins, and operational changes to the broader Five9 business. Qualifications & Experience: Experience: Minimum of 8 years of progressive experience in IT Operations, IT Strategy, or IT Business Management, preferably within a SaaS, Cloud, or high-growth technology environment. Proven track record of successfully managing complex IT budgets, forecasting, and vendor financial relationships. Solid use of AI to build skills, agents and apps to bring efficiency to the IT business. Deep understanding of OKR methodologies, ITIL, agile frameworks, and continuous improvement practices. Exceptional executive presence and storytelling capability. Ability to translate complex technical and operational concepts into clear, actionable business insights. Demonstrated ability to lead through influence, drive cross-functional alignment, and execute strategic initiatives without direct reporting lines. Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our , including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.