Director, IT Service Continuity

Responsibilities: Enterprise Strategy & Governance  Define, own, and govern AbbVie’s IT Service Continuity and IT Crisis Management strategy, policies, and standards.  Establish enterprise‑level frameworks, operating models, and accountability structures that integrate service continuity, business continuity, disaster recovery, risk management, and crisis response.  Drive long‑term capability maturity through roadmap development, investment prioritization, and performance measurement.  Identify and champion opportunities to enhance Service Continuity, Crisis Management, and Recovery capabilities through process optimization, automation, and responsible use of AI‑enabled solutions, in alignment with AbbVie standards and enterprise technology strategy.  Executive Leadership & Crisis Decision Support  Provide executive‑level oversight, coordination, and decision support during IT crises and major incidents, including escalation guidance and risk‑informed recommendations.  Serve as a trusted advisor to senior technology and business leadership on resilience, availability risk, and recovery tradeoffs.  Represent IT Service Continuity in executive, risk, and compliance forums as required.  Incident Command & Major Incident Management Oversight  Provide senior leadership oversight and strategic direction for AbbVie’s global Incident Command Center (ICC) supporting 24x7x365 Major Incident Management.  Partner with the Associate Director (ICC Team Lead) to ensure operational excellence, workforce readiness, succession planning, and continual service improvement.  Ensure the ICC operating model aligns with ITSM practices and enterprise resilience objectives.  Provide governance and strategic oversight for IT Event Management practices, ensuring alignment with Major Incident Management, Crisis Management, and Service Continuity objectives, including clear escalation thresholds, integration points, and performance expectations.  Business Criticality, Resilience & Disaster Recovery  Oversee the risk‑based assessment of applications and systems, including business criticality classification and resilience requirements.  Provide executive oversight for disaster recovery strategy, testing, remediation, and risk acceptance decisions for business‑critical technologies.  Ensure continuity and recovery strategies are aligned with business impact, regulatory expectations, and enterprise risk tolerance.  Third‑Party & Supplier Resilience Oversight  Establish and oversee governance for third‑party supplier continuity and disaster recovery posture, in partnership with procurement, supplier risk, and legal teams.  Ensure risk‑based continuity requirements are defined, assessed, and tracked for material suppliers.  Compliance, Audit & Risk Management  Provide leadership oversight for IT Business Continuity and Disaster Recovery responses to internal, external, and regulatory audits.  Ensure evidence, reporting, and controls are consistent, defensible, and aligned with enterprise risk management expectations.  Proactively identify and escalate systemic continuity or recovery risks to senior leadership.  Organization Leadership & Capability Maturity  Lead and develop the Service Continuity organization, setting vision, expectations, and performance outcomes.  Build a culture of preparedness, accountability, and continuous improvement across global teams and partners.  Develop talent, successors, and future leaders within the Service Continuity and incident response functions.  Required:  Bachelor’s degree in Information Technology, Business, Engineering, or related field with at least 10 years of experience OR Master's Degree with at least 9 years of experience. Extensive experience in IT service continuity, IT crisis management, or operational resilience.  Strong understanding of IT Service Management (ITSM) and ITIL‑based practices (or similar), including incident, major incident, problem, and change management, and their role in supporting service continuity and operational resilience.  Demonstrated leadership experience managing complex, cross-functional teams.  Strong knowledge of IT operations, risk-based frameworks, and enterprise technology environments.  Excellent communication and stakeholder engagement skills.  Preferred:  Experience in regulated environments such as life sciences or healthcare.  Experience leading large-scale IT incidents or crisis response organizations.  Familiarity with business or application/system impact analysis, disaster recovery, and supplier risk management.  Certified Business Continuity Planner Designation (CBCP, MBCP, or equivalent). Experience with ServiceNow, Coupa, ProcessUnity, CL Digital. About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube. Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this p