Director, Service Supply Chain Transformation (COE)

Director, Service Supply Chain Transformation (COE) Description - Director, Service Supply Chain Transformation Center of Excellence About the Role The Director, Service Supply Chain Transformation Center of Excellence is responsible for defining and leading the multi-year transformation strategy for HP’s Service Supply Chain organization. This role establishes the future-state vision, roadmap, governance, and capabilities needed to modernize service supply chain operations across physical and digital transformation priorities. Operating at the intersection of strategy, transformation execution, and enterprise governance, this leader partners across functional organizations including Plan, Make, Source, Logistics, Returns, Finance, IT/Digital Transformation, and other Centers of Excellence to align priorities, remove barriers, and deliver sustainable business value. The successful candidate will combine supply chain expertise, structured program leadership, executive influence, financial acumen, and change leadership to drive measurable outcomes in a complex, global environment. Key Responsibilities Strategy & Transformation Roadmap Define and maintain the long-term Service Supply Chain transformation vision, operating model, and capability roadmap in partnership with functional leaders. Develop, govern, and continuously refresh a multi-year transformation portfolio aligned to business strategy, investment priorities, ROI, and organizational capacity. Identify and advance future-state network designs, digital capabilities, process improvements, and operating model changes that strengthen service, cost, quality, productivity, resilience, and customer experience. Drive prioritization of transformation initiatives, investment plans, and executive decision points through fact-based recommendations and tradeoff analysis. Portfolio, Program & Governance Leadership Lead a global portfolio of transformation programs across physical and digital Service Supply Chain priorities, ensuring delivery against scope, schedule, cost, quality, and value realization objectives. Establish and govern transformation methodologies, phase-gate reviews, program governance, decision frameworks, and performance management routines. Manage program interdependencies, risks, issues, and executive escalations to accelerate execution and sustain momentum. Define and track entitlement, benefits realization, adoption, and operational sustainability metrics for transformation initiatives. Cross-Functional Transformation & Change Leadership Partner with senior leaders across Service Supply Chain, Enterprise Operations, Finance, IT/Digital Transformation, and related Centers of Excellence to align transformation priorities and resource commitments. Clarify accountability between the Center of Excellence and operating functions, ensuring strong handoffs to process owners and sustainable adoption of new capabilities. Orchestrate organizational change management, readiness planning, communications, and stakeholder engagement strategies for major transformation programs. Serve as a senior advisor to Service Supply Chain leadership on transformation strategy, network evolution, digital initiatives, and enterprise execution risks. People & Organizational Leadership Provide direct and ongoing leadership to a global team of program and project managers, business solution architects, and functional or technical subject matter experts. Build organizational capabilities in transformation leadership, program management, change management, analytics, digital enablement, and structured problem solving. Foster a high-performance, customer-focused, inclusive culture that enables collaboration, accountability, and measurable outcomes. Lead talent development, performance management, organization design, and succession planning for critical transformation capabilities. Education and Experience Required Four-year or graduate degree in Supply Chain Management, Operations Management, Manufacturing Engineering, Business Administration, Engineering, or a related discipline, or commensurate work experience or demonstrated competence. Typically has 12+ years of job-related and/or management experience in supply chain, service supply chain, operations, transformation, program leadership, consulting, or a related field. Experience leading global, cross-functional transformation programs in complex matrixed organizations. Experience developing transformation roadmaps, governance models, investment priorities, business cases, and value realization mechanisms. Experience leading teams and building organizational capabilities across program management, change management, analytics, and transformation execution. Knowledge & Skills Service supply chain, end-to-end supply chain, operations, and transformation strategy. Transformation roadmap development, portfolio governance, program management, and benefits realization. Digital transformation, process redesign, network optimization, and operating model design. Executive communication, structured problem solving, stakeholder management, systems thinking and strategic influence. Financial acumen, business case development, prioritization, decision-making, and performance management. Change management, adoption planning, conflict management, and cross-functional collaboration. Cross-Org Skills Customer Centricity Prioritization Resilience Team Management Strategic influence Critical thinking System thinking Impact & Scope Impacts the Service Supply Chain organization globally by shaping transformation strategy, governance, capability development, and execution across multiple functions and business priorities. Regularly partners with and influences senior internal stakeholders to align investments, priorities, resources, and transformation outcomes. Complexity Leads highly complex, multi-year transformation initiatives requiring coordination across global functions, executive stakeholde