Director, UX & Product Design

JOB SUMMARY The Director, Associate UX – Revenue Strategy plays a critical role in creating industry-leading associate-facing (employee, owner- and franchise-facing) digital experiences across the full portfolio of Marriott brands. The ideal candidate must be able to think strategically, obsess about the associate and implement at scale, all while fostering cohesion across the customer and associate journey. This role serves as the Design Lead for Marriott's Revenue Strategy domain, leading design strategy across a portfolio of enterprise products that support pricing, inventory management, forecasting, yield management, and revenue optimization. Partnering closely with Product, Revenue Management, Data & Analytics, and Technology leaders, the Director translates complex revenue strategies into intuitive, decision-centric product experiences that help associates make better decisions every day. The Director provides design leadership across multiple interconnected products within the portfolio, with particular focus on Adaptive Pricing and Inventory & Yield solutions, ensuring experiences work together as a cohesive ecosystem rather than independent tools. This highly visible leadership role is responsible for establishing the experience vision across the domain, influencing product strategy and roadmaps, guiding prioritization decisions, and driving a consistent design approach across Marriott's revenue management platforms. The successful candidate will help shape the next generation of data-driven decision-support tools, solving complex enterprise challenges at global scale while advancing meaningful business and revenue outcomes. The ideal candidate has experience rooted in an empathetic understanding of both the associate’s physical and digital environments with a keen focus on data-driven, best-in-class product design from both the travel industry and other key disruptors/innovators (think mobile, Web, voice, etc.). This UX leader acts as a senior thought partner to Product and Domain leadership, influencing product vision, roadmap sequencing, and experience-driven prioritization decisions across the Revenue Strategy portfolio. A strong portfolio is critical. Your portfolio should showcase experience in UX and interaction design, particularly highlighting simplicity and ease of use. Diversity of projects is as important as curation to choose a solid collection of outcomes. Candidates should be prepared to discuss their role in leading and executing the work included in the portfolio. CANDIDATE PROFILE Education and ExperienceRequired • 8+ years experience in digital product design, with demonstrated leadership experience across platforms • 5+ years of experience as a project lead • 4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience • Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products • Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables • Proven experience delivering concepts, user flows/ journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind • Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience • Understands and advocates for associate needs and how those manifests through digital experiences • Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality) • Proactively maintains a keen focus across product areas to ensure journey-wide synergy • Communicates through appropriate visuals and deliverables • Oversees the design work with resources both internal to Marriott and external Education and Experience Preferred • 5+ years of experience as a manager of others • Demonstrated strong presentation, negotiation, and persuasion skills • Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams • Is adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization • Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills • Demonstrated ability to deliver results under challenging conditions, breaking complexity into understandable chunks, bringing ambiguity into focus • Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes • Strong grounding in general usability and transactional design best practices • Demonstrated success in managing large-scale, omni-channel digital platform design and development initiatives, ideally for a major, large-scale global digital app, web site, or other digital product within the commerce or travel space. • Experience with Agile / SAFE development methodologies preferred • Experience working with and managing offshore resources preferred • Proficency manageing and contributing to the evolving design system CORE WORK ACTIVITIES Goals • Sets and maintains personal development goals and works with leadership to set team goals • Helps direct reports with setting and maintaining personal development goals and provides feedback on progress to goals through review process • Provides discipline expertise and leadership to help meet department and company goals and KPIs Managing Work, Projects, and Policies • Meets deadlines once agreed upon; ensures teams and directs also meet deadlines • Provides regular status updates through appropriate channels • Successfully leads multiple tracks of work at once • Works based on priorities and ensures teams and direc