Engineering Manager- Specialist Experience & Platform

About the Role/Specialty You will be responsible for a team who are building custom software to make a magical support experience. In addition to enabling support, we are the custodians of our customers’ data so you will be responsible for security considerations. The team is currently on a mission to enable AI systems to resolve customer problems; from quick, local workflows to automated solutions built by a team of engineers. Your team operates an MCP server that provides a consistent data and policy platform. You will partner closely with other teams and crafts to accelerate and standardise how AI is used to enable support. This is an opportunity to lead a team who will shape how AI is adopted by software teams and business teams. What you’ll do (responsibilities) Coaching, mentoring and growing a team of engineers building platform capabilities, fostering psychological safety and a culture of innovation. Leading the team's technical strategy and roadmap in close collaboration with Program Managers, Enablement Teams and Engineering teams across User Voice and Canva. Driving planning and refinement of team goals — balancing platform robustness, high-impact enablement and engineering practices. Facilitating cross-team collaborations from initial spikes and MVPs through to full integration, ensuring agents are built on a common foundation Championing engineering quality, AI governance, and contribution standards Aligning with User Voice leadership on prioritisation and resourcing to maximise the impact of the team. What we're looking for You’re an experienced engineering manager with a proven track record of leading teams and delivering at scale You have strong technical depth in backend engineering and the ability to make sound architectural decisions. You have a genuine interest in AI and LLM-powered products — curious about where the technology is heading and how to apply it to real problems at scale. You balance platform thinking (reliability, scalability, governance) with product thinking (user outcomes, CSAT, activation and retention). You’re an excellent communicator who can translate foundational platform work into business value, building trust with cross-functional stakeholders across the business. What's in it for you? Achieving our crazy big goals motivates us to work hard—and we do—but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: Equity packages—we want our success to be yours too. Inclusive parental leave that supports all parents and carers. An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup and more. Flexible leave options that empower you to recharge, give back and thrive both personally and professionally. The opportunity to shape the technical direction of one of Canva's most impactful product experiences while collaborating with world-class engineers. Check out  lifeatcanva.com  for more information. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you don't feel your experience perfectly matches everything we've listed, we'd still love to hear from you. Please note that interviews are conducted virtually.