Enterprise App Admin II - DocuSign CLM Administrator & Workflow Developer

Qualifications: • Three to five years of business systems administration experience, including at least two years of hands-on DocuSign CLM administration. • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • Certified DocuSign CLM Administrator credential required; Certified DocuSign CLM Workflow Developer credential strongly preferred, given the role’s focus on building and modifying approval and document workflows. • Experience configuring and supporting a production DocuSign CLM implementation, including users, permissions, security, repositories, and metadata. • Hands-on experience building DocuSign CLM workflows, including approval routing, conditional steps, notifications, escalations, and exception handling. • Experience building and maintaining commercial document templates (e.g., Master Services Agreements, service orders, order forms, amendments, renewals) and clause libraries using legal language approved by the Legal team. • Experience supporting Salesforce CPQ generated quotes and commercial documents, including familiarity with the underlying Salesforce data (Account, Opportunity, Quote, Quote Line, Product, Contract). • Experience maintaining integrations and field mappings between Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, and ensuring contract status and executed agreements are accurately returned to Salesforce. • Working knowledge of DocuSign eSignature, including envelope templates, recipients, signing order, and authentication. • Basic Salesforce administrator-level knowledge (objects, fields, relationships, and permission sets) and familiarity with the Salesforce CPQ data model and document generation process. • Working knowledge of XML, JSON, HTML, basic JavaScript, REST APIs, and SQL. The New CX Starts Here • Proficiency with Microsoft Word template formatting, including tables, styles, sections, headers, and conditional content. • Strong analytical, troubleshooting, and communication skills, with the ability to work independently across Legal, Deal Desk, Sales Operations, Finance, and IT, and across a distributed, global team. Preferred Qualifications: • DocuSign eSignature Administrator or Salesforce Certified Administrator certification is a plus. • DocuSign CLM Implementation Consultant or Technical Consultant certification is a plus, particularly for candidates building more complex integrations or performing solution architecture. Why You’ll Love This Role: • You will play a central role in shaping how Five9 generates, negotiates, and executes customer contracts at scale. • You will partner closely with Legal, Deal Desk, Sales Operations, and Finance, gaining broad visibility into the commercial contracting process. • You will work at the intersection of Salesforce, Salesforce CPQ, DocuSign CLM, and DocuSign eSignature, solving practical, cross-system problems that directly impact deal velocity. • If you enjoy simplifying complex processes and building reliable, well-documented systems, this role offers strong opportunities to grow your CLM and business systems expertise. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our , including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.