Enterprise Networking Support Engineer

Requirements: A passion for technology and interest in our products Practical knowledge of one or more technical domains that you have helped explain to normal users Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc) and major operating systems (Linux) is preferred Knowledge of and enthusiasm for Ubiquiti products is a bonus Knowledge of troubleshooting techniques, and how to effectively communicate them to customers Ability to work in a fast-paced environment with changing priorities Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions) Excellent written and verbal communication skills Ideal Education and Experience Three year university degree, ideally with an Engineering or technical focus A background in the networking industry, ideally with practical, hands-on experience A track record of using in-depth troubleshooting to understand and resolve customer issue Familiarity with audio protocols is a plus Fluency in one more major European language (German, Spanish and/or French) Please note that a background check will be conducted in the final stage of the recruitment process