Enterprise Support Engineer

we are looking for: Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology environment (Required) Must demonstrate the ability to read code, troubleshoot logic issues, and make necessary adjustments to correct functionality or implement customer requested changes (Required) Excellent written and verbal communication skills, with the ability to translate complex technical details into clear, customer-friendly language. Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system diagnostics Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP). Experience with APIs, web technologies, networking and databases (e.g., SQL). Working knowledge of the architecture and tools relevant to implementation of Jamf products. Strong problem-solving abilities with a customer-first mentality. Advanced technical knowledge and an aptitude for learning new software systems. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Empathetic and patient in dealing with customer issues. Highly organized, with attention to detail and accuracy. Self-motivated with a proactive approach to resolving customer issues. A team player who can collaborate effectively across departments and with both technical and non-technical teams. Skilled with CRM and support tools (e.g., ServiceNow, Intercom, or similar). Leads peers and others through change; champions change in the face of uncertainty. Actively seek opportunities for self-improvement, staying current with the latest industry trends, technologies, and best practices. Ability to remain calm and professional in high-pressure or critical situations. Be able to identify not just the symptoms of a problem but understand and address the underlying cause to prevent recurring issues. A meticulous approach to troubleshooting, ensuring all details are considered, from error logs to system behavior, to avoid overlooking critical factors with an emphasis on finding solutions to business needs. Ability to critical analyze issues and use sound judgement to make decisions Provide clear written summaries and technical documentation for internal teams and customers, maintaining professionalism and accuracy in communication. Bachelor’s Degree (Preferred) Jamf 400 (Preferred) Jamf 370 (Preferred) SECURITY AND PRIVACY REQUIREMENTS Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf. How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2024 Best Technology Company to Work For by U.S. News Named one of Forbes Most Trusted Companies in 2024 Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base. Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! Pay Transparency At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role. The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range. National Pay Transparency Range $64,800 — $138,200 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who unwavering journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. M