Experience Manager

Digital commercial customer planning  Translate QCP into daily site activity plan across customer groups, including content publishing (e.g., start page, navigation)  Optimize overall digital performance based on QCP and Global guidelines  Digital experience optimization  Secure full funnel optimization of the holistic digital customer experience on .com and app  Plan analysis of sales performance, web analytics, user behavior and A/B testing to generate hypothesis and identify actions to improve digital sales, profit, brand perception, customer lifetime value, etc.  Review results and conclusions of tests and actions, and share learnings with Sales Market teams and Global functions to continually optimize digital experience, customer journey, and inform Global development roadmap  Continually monitor and optimize delivery, payment & return options and fees to drive overall digital profit growth  Drive implementation of post-purchase strategies, new capabilities and roll-outs  Manage interaction with customer support  Raise incidents with Global / Business Tech  Collaboration  Plan digital execution together with Commercial Manager and Commercial Lead  Guide E-com Leads based on executional plan  Leverage Commercial Business Analyst for analysis and testing  Education  Bachelor’s degree in business, Marketing, Economics, or related field  Skills  Deep understanding of digital channel and commercial implications  Leadership capabilities including effective communication skills, the ability to influence, and the drive to see through opportunities  Strong analytical, planning, and communication skills  Excellent communication skills, fluent in English  Experience  3–4+ years’ experience in eCommerce, preferably in fashion  Experience within ecommerce with understanding of the total digital ecosystem and its synergies  Experience leading cross-functional collaboration and influencing without formal authority  H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  WHY YOU’LL LOVE WORKING HERE  At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).​ ​ We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability  We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years  You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues  We are an inclusive company where you’re encouraged to be yourself at work  You will have access to a large global talent community, where career growth and aspirations have no limits  We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, paid leave programs, and paid time off, including a community day to serve your local community              JOIN US     Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here.     * We  are committed  to a  recruitment process that is  fair , equitable,  and  based on competency. We  therefore kindly ask you  to  not attach a cover letter in your application.