Expert IT Analyst (BMC Remedy)

🔹 For our Client from banking industry we are looking for Expert IT Analyst 🔹 You will join a team responsible for building, enhancing and operating the Self Service Portal, enabling self service capabilities for end users across bank. As an Expert IT Analyst / Service Develope r, you will analyse business needs, work closely with end users and stakeholders, and drive the design, development and continuous improvement of requestable and automated services. You will also contribute to service architecture, development processes and operational support, helping to deliver a best in class digital user experience across the platform. Daily task: Own the end-to-end overview of service architecture, workflows and integrations supporting the Self Service Portal ecosystem. Analyse, design, develop and maintain requestable and automated services. Gather, challenge and translate business requirements into technical solutions. Design service questionnaires, approval flows, workflows and integrations. Assess the impact of new requirements, service modifications and platform changes. Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis. Collaborate with service owners, platform teams and stakeholders to ensure solutions align with business and technical requirements. Create and maintain technical specifications, process documentation and operational procedures. Support testing, deployments and continuous improvement initiatives. Drive standardisation, automation and optimisation across the service catalogue. Must have skills: Strong experience as an IT Analyst, System Analyst, Service Develope r or in a similar role. Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM) . Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms. Proven experience building and maintaining requestable services and automated workflows. Strong analytical skills with experience in business and technical analysis. Experience working as a Data Analyst or analysing and interpreting data to support business decisions. Strong knowledge of SQL , including MySQL . Experience with Workspace Developer or similar service development environments. Good understanding of service architecture, integrations and enterprise application design. Experience analysing incidents and resolving complex service-related issues. Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support. Strong documentation skills with the ability to produce clear technical and functional documentation. Experience working in Agile environments. Excellent stakeholder management and communication skills. Proactive mindset with strong ownership and problem-solving capabilities. Possible location in Poland : Warsaw (2-3 days per week from office) Client code: BN01 Contact person: aleksandra.rosikiewicz@eworkgroup.com Do you know someone who would fit this position? Recommend a candidate by sending her/his CV to: polecenia@eworkgroup.com Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility