Facilities Manager

About the Role  As a  Facilities Manager , your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑ and long‑term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.   This hybrid role reports into our Facilities & Procurement Manager and is based out of New York Support Office.  A Day in the Life  Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*  FM Scope & Category Ownership  Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance  Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision  Sourcing, Procurement & Contract Delivery  Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist  Secure contractual compliance and high‑quality service delivery from all facility providers and landlords  Portfolio Condition, Lifecycle & Investment Planning  Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance  Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels  Maintenance Planning & Execution  Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work  Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities  Secure that health & safety requirements are followed, working closely with suppliers and the local security department  Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency  Data, Systems & Financial Performance  Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records  Ensure a high level of system automation and asset data quality  Manage, monitor and follow-up on actual costs vs. budget as well as quality performance based on predefined quality measures  Energy Management  Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets  Business Alignment & Cross Functional Collaboration  Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs  Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions  Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables  Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance  Active participant in FM forums and support best‑practice sharing  Who You Are:    Bachelor’s degree in Engineering, Business Administration, or a related field  Facility Management and Project Management certifications are meriting  Strong supplier and contract management skills  Analytical and data-driven mindset with problem-solving ability  Proficient in MS Office applications  Advanced level of English, both written and spoken  Minimum 3 years of experience in facility management, construction, and/or real estate  Proven experience in activity-based budgeting and operational planning  Skilled in managing external suppliers and following up on contractual obligations  Experience in energy management is meriting  Background in the retail industry and experience within a large international organization are meriting  You are communicative, consultative, and collaborative in your approach. You are data-driven, pragmatic, and solution-oriented, while remaining resilient and flexible in a dynamic environment    Why You’ll Love Working at H&M  We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability  We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years  You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues  We are an inclusive company where you’re encouraged to be yourself at work  You will have access to a large global talent community, where career growth and aspirations have no limits  We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of h