Factory IT support and SAP technician/engineer

To thrive and succeed, you should: Be a diplomatic and pragmatic person Easily see the big picture and understand the relationship between application, integration and infrastructure Be self-motivated, responsible and be passionate about finding the right solutions Want to develop and be open to adopting new technologies and ways of working Qualifications and experience Experience and interest in IT infrastructure and applications in production environment Understand the process of software development and be able to program and analyze one or more programming languages Knowledge of how to troubleshoot IT systems Experience from managing contacts at different levels within organizations SAP production preparation Fluency in Swedish and English in speech and writing It is an advantage if you are/have Experience in writing documentation and instructions Experience working in case management systems, such as ServiceNow Experience of working within the ITIL framework A typical day at work includes Incident handling for the components (infrastructure/application) for which we are responsible Improvement work, both internally and towards the customer – for process / documentation / monitoring in the technical environments. Problem management to prevent or find the root cause of serious or recurring problems Discussion with production technicians and system suppliers on improvement measures. Production preparation, routings etc. in SAP Changes in the systems and services we are responsible for Working command of the English language The terms and conditions for the assignment will be based on Ework’s framework agreement with the client. Should you become relevant for further presentation to the client, we will contact you to also establish the contractual terms and conditions. PLEASE NOTE: To apply for the assignment, you must submit your application via Ework Verama together with: • Completed Candidate Template in Word format • CV Please note that the application must be complete with all requested attachments in order to be received and approved. Questions: If you have any questions regarding the assignment, please contact the responsible recruiter: Julijana Stojanovic; [julijana.stojanovic@eworkgroup.com] Application Deadline We review applications on an ongoing basis. This means that the assignment may be removed from our website before the final application date. If you are interested in the assignment, we recommend applying as soon as possible. For this assignment, an Ework Services fee of 0.9% will be deducted from the total invoiced amount.