Floor Manager

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business. As Floor Manager at Greene St flagship, you will be the heartbeat of the boutique floor — orchestrating a seamless, creatively ambitious client experience while leading a team of style advisors to exceed performance targets. Working collaboratively with the Store Director, you will provide guidance and support to nurture loyal and engaging client relationships, with your leadership skills taking center stage. You embody the brand's progressive vision in every interaction, setting the standard for client engagement, product knowledge, and operational excellence. CULTURE OF COLLABORATION We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences. WHAT YOU WILL DO Champion a culture of personalized luxury service by understanding client needs, delivering memorable experiences, and managing high-value client relationships with discretion and professionalism Lead and develop a high-performing team through coaching, feedback, recruitment, onboarding, and ongoing training in luxury sales, clienteling, and Acne Studios' approach to brand storytelling and client experience Drive clienteling and sales performance by fostering long-term client relationships, identifying cross-selling and upselling opportunities, monitoring key KPIs, and implementing strategies to achieve store targets in partnership with the Store Manager Provide strong daily operational leadership by creating floor plans, delegating responsibilities, optimizing coverage, and ensuring seamless execution of store activities and team performance Maintain an elevated store environment by upholding visual merchandising standards, overseeing inventory accuracy and stock management, and ensuring compliance with loss prevention and company policies WHO YOU ARE You have high aspirations and a sharp focus on details that create substantial impact. You enjoy working as a team and embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. If these qualities speak to you, we would love to have you on our team. Personal qualities we're looking for: A customer-centric mindset with the ability to read client needs and deliver excellent, tailored service Self-reliant and confident in guiding and motivating a team through clear communication and constructive feedback Skilled at prioritizing responsibilities and delegating tasks while maintaining attention to detail A genuine curiosity about fashion, with solid knowledge of current trends, sales techniques, product knowledge, and visual merchandising Experience and knowledge: 3–5 years in luxury fashion retail, preferably in a progressive leadership role Strong commercial acumen with proven ability to analyze retail KPIs and build strategy plans accordingly Experience supporting recruitment, training, and team development Fluency in English is a prerequisite; additional languages are a strong advantage Fluency in Mandarin is a big plus Impeccable personal presentation and communication skills The compensation range is $70,000 - 75,000, plus bonus and company benefits. Actual compensation will be based on experience, skill and internal alignment. What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. We may perform background checks for this position.