Forward Deployment Engineer

ABOUT THE ROLE This role sits at the technical intersection of product and customer deployments for a fast-growing AI voice communication platform serving SMEs. You'll own end-to-end production rollouts — from requirements capture through integrations, glue code, and monitoring — and keep a tight feedback loop back into the product team. It's a high-impact position in a small, high-velocity team where your work directly shapes how real customers experience the product every day. WHAT YOU'LL DO - Act as the technical bridge between product and customer setups, translating requirements into robust, production-ready implementations. - Lead rollouts of AI assistant configurations in production, including workflows, logic, data flows, prompts, and guardrails. - Implement integrations with third-party systems via APIs, webhooks, and common services (CRM, calendar, ticketing, payments). - Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging. - Debug live issues across calls, flows, and data pipelines, deploying rapid fixes under production conditions. - Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable. - Surface pain points, feature gaps, and recurring patterns to the product team with concrete recommendations. WHAT WE'RE LOOKING FOR - 3+ years of hands-on deployment engineering experience delivering production AI integrations and automation workflows. - Deep familiarity with LLM-based systems — prompting, tool use, RAG/knowledge retrieval, evaluation, and failure-mode handling. - Proven experience owning end-to-end deployments in production environments. - Solid coding skills (TypeScript or Python a strong plus) with experience writing tests, monitoring, and logging. - Experience integrating third-party APIs and webhooks, including common auth patterns (OAuth, API keys) and data formats. - Workflow-oriented thinking: ability to translate complex business processes into robust, testable AI-driven flows. - Cloud fundamentals: deployments, observability, and production debugging. - Native or fluent German and fluent English are required — you'll work directly with German-speaking customers and teammates. - Pragmatic, delivery-focused mindset; comfortable shipping fast and iterating. - Bonus: voice/telephony integrations, n8n or similar automation tooling, SQL, or GDPR/Privacy-by-Design awareness. COMPENSATION & BENEFITS Salary range: €60,000 – €90,000 annually. Visa sponsorship is not available for this role. LOCATION Fully remote, based in Germany.