Guadalajara | Air Export Customer Service Representative - Ejecutivo de Servicio al Cliente en Exportación Aérea

Responsibilities:   Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operational system Track and Trace Air Export Files and reporting Use Tree View on daily basis Ensure arrival notices are communicated to overseas and customers Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company’s procedures      Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary. Meets company standards of 52 hours training per year per employee. Complete mandatory training when required Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.    KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Expeditors training and company policies. Expeditors services, systems and procedures IATA Certification (preferred)   Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word). Fluent in English.   Behaviours: Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.   TRAINING AND QUALIFICATIONS: Training Requirements: Meet company standards of 52 hours training per year, including as needed management/leadership training   Education and Experience: 6 months to 1 year related experience and/or training; or equivalent combination of education and experience Expeditors is a global leader in logistics, providing seamless supply chain solutions to meet the complex demands of international trade. Headquartered in Seattle, Washington, we operate in over 350 locations across six continents, employing 19,000+ professionals. Our success is built on a culture of professionalism, leadership, and innovation. Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal   Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.