Head of Client Engagement

WHAT YOU WILL DO As Head of Client Engagement, your main contribution will be to define and lead Acne Studios' global client engagement strategy across clienteling, events, and VIC development, elevating long-term relationships across the full client spectrum. You will translate brand DNA into distinctive omnichannel client experiences that drive loyalty, desirability, and client lifetime value. You will report to the Global Director Client Engagement & Experience. You will play a vital role in shaping how Acne Studios builds, nurtures, and celebrates client relationships globally by: - Shape and drive Acne Studios' global client engagement vision - Lead the evolution of Clienteling, Events, and VIC engagement across all markets - Create distinctive omnichannel client journeys that strengthen loyalty, desirability, and client lifetime value - Establish global frameworks, standards, and ways of working that inspire consistent execution worldwide - Elevate client relationships through culturally relevant experiences, activations, and events - Translate client insights and CRM data into meaningful engagement strategies and personalised experiences - Champion client-centric thinking across Retail, CRM, Digital, Marketing, and Client Experience - Represent Client Engagement internally and externally with credibility, influence, and presence - Lead and develop a high-performing global team - Own strategic priorities, budget, and performance optimisation to deliver measurable business impact WHO YOU ARE You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team. Specific personal qualities for this role: - Confident and highly personable, with a natural ability to build meaningful relationships - Credible and inspiring, with the presence to represent the function at a senior level - Skilled at creating authentic and memorable experiences for top-tier clients - Emotionally intelligent and culturally aware, with a strong understanding of diverse client behaviors Specific experience and knowledge for this role: - 10+ years of experience in Client Engagement, Clienteling, or CRM within luxury fashion - Proven success in luxury environments with a strong clienteling culture - Expertise in omnichannel client engagement and customer journey strategy - Track record of delivering impactful client experiences, activations, and events - Data-driven approach with the ability to translate insights into action - Experience leading and developing high-performing teams - Strong understanding of luxury brand storytelling and client experience - Fluent in English What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. * * * ## About the company Acne Studios is a Swedish fashion house with a multidisciplinary approach. Through founder and Creative Director Jonny Johansson’s interest in photography, art, architecture and contemporary culture, an alternative path has been found, turning Acne Studios into a well-respected creator of ready-to-wear, magazines, furniture, books and exhibitions. ​Acne Studios operates through own distribution channels and wholesale partners with >60 own stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. Each store has a unique distinctive character based on its surroundings, yet with common key design elements reflecting the Acne Studios brand identity. Acne Studios HQ is located in Stockholm, in a brutalist masterpiece that formerly housed the Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall aesthetic reflects the Acne Studios brand identity, telling the story of its history and global vision. Acne Studios also operates offices in Paris, Empoli, New York, Shanghai, and Tokyo. Acne Studios achieved B Corp Certification in 2024, recognising our commitment to high standards of social and environmental performance, transparency, and accountability. Acne Studios Women's Fall Winter 26 Show - YouTube [Acne Studios Women's Fall Winter 26 Show](https://www.youtube.com/watch?v=9i9dqTUOA4o) [Acne Studios](https://www.youtube-nocookie.com/channel/UCVyQF95nHon0TmD1-b5bAFg) Acne Studios17 700 prenumeranter [I'm interested](https://emp.jobylon.com/applications/jobs/375824/create/) [© MapTiler](https://www.maptiler.com/copyright/) [© OpenStreetMap contributors](https://www.openstreetmap.org/copyright) [+](https://emp.jobylon.com/jobs/375824-acne-studios-head-of-client-engagement/# "Zoom in") [−](https://emp.jobylon.com/jobs/375824-acne-studios-head-of-client-engagement/# "Zoom out") [© MapTiler](https://www.maptiler.com/copyright/) [© OpenStreetMap contributors](https://www.openstreetmap.org/copyright) ###### Acne Studios Stockholm \| On-site [Visit website](https://www.acnestudios.com/)