Head of Issues Management & Strategic Policy Communications

What You Will Do Lead communications strategy for complex policy, regulatory, and reputational issues. Own crisis communications preparedness and response across Coupang's public policy and corporate communications efforts. Advise senior executives on communications risk, reputation management, and stakeholder strategy. Develop and execute communications campaigns that advance policy priorities and protect Coupang's reputation. Partner across functions to drive aligned messaging and rapid response to emerging issues. Build scalable crisis communications frameworks, processes, and readiness programs. Lead executive communications and media strategies for high-profile and sensitive matters. Monitor emerging issues and leverage insights to continuously strengthen communications effectiveness. Basic Qualifications Bachelor’s degree in communications, Journalism, Public Policy or similar. 15+ years of experience in crisis communications, corporate communications, public affairs, policy communications, journalism, or related fields Deep experience leading communications responses to complex, high-profile, or sensitive issues at a large corporation, tech company or across political campaigns. Experience developing communications strategies involving public policy, regulatory, and corporate reputation matters Strong understanding of the DC media and political ecosystem, with experience driving advocacy campaigns. Experience advising senior executives and managing cross-functional stakeholder relationships Exceptional writing, messaging, and strategic communications skills Strong judgment and ability to make decisions in fast-moving and ambiguous situations Ability to work effectively under pressure with limited oversight, and manage multiple priorities simultaneously Preferred Qualifications Experience supporting crisis communications within e-commerce, logistics, or related industries at a global company Experience working directly on Capitol Hill or in regulatory environments Strong background in digital analytics tools, audience insights, and performance measurement frameworks. Experience with Asia-Pacific markets and policy issues Pay & Benefits Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation. The base pay for this position ranges from $148,400/year in our lowest geographic market to $256,520/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. General Description of All Benefits Medical/Dental/Vision/Life, AD&D insurance Flexible Spending Accounts (FSA) & Health Savings Account (HSA) Long-term/Short-term Disability Employee Assistance Program (EAP) program 401K Plan with Company Match 18-21 days of the Paid Time Off (PTO) a year based on tenure 12 Paid Holidays Paid Parental leave Pre-tax commuter benefits General Description of Other Compensation “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. · Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at usrecruiting@coupang.com. Equal Opportunities for All (please see Coupang.jobs)