Head of Professional Services

Key Responsibilities - Lead and grow a scalable Professional Services organisation across multiple domains - Drive the growth of Professional Services by partnering with Sales on opportunity shaping, commercial alignment, customer engagement, and business development - Build and maintain strategic customer relationships, ensuring successful delivery, customer satisfaction, and long-term partnerships - Partner with Product Manager Services to ensure services are executable, scalable, and aligned with customer and market needs - Define and evolve the Professional Services operating model, methodologies, and delivery governance - Drive standardisation, repeatability, scalability, and delivery excellence across Professional Services - Together with Professional Services Managers, ensure sustainable resource planning, capacity management, and utilisation across teams to meet customer demand while maintaining profitability - Act as the senior escalation point for critical or cross-domain delivery matters - Partner with Professional Services Managers to develop and maintain delivery frameworks, including templates, Statements of Work, Service Level Agreements, and onboarding/offboarding processes - Drive continuous improvement through post-project reviews, customer feedback, and operational performance metrics * * * ## What success looks like in this role - Professional Services enables business growth through increased services revenue, stronger customer retention, product adoption, and expanded customer engagements. - Consistently high Net Promoter Score (NPS) and customer satisfaction across Professional Services engagements - On-time, on-budget delivery with predictable project margins and healthy utilisation rates - A scalable and repeatable delivery model with reduced delivery variability and well-established operating practices - Highly engaged and capable Professional Services teams with strong leadership, clear career paths, and low turnover #### To thrive in this role, we believe you have: - Proven experience in professional services, consulting or technical delivery leadership roles - Strong track record of building and scaling professional services organisations, processes, and teams. - Experience delivering complex technical projects in networking, cybersecurity or enterprise software environments - Excellent stakeholder management skills with the ability to engage senior customers and internal executives - Commercial acumen and experience with project financials, pricing, forecasting and contract management - Strong people leadership skills, including hiring, coaching, performance management, and career development - Fluent English, both written and spoken; additional languages are an advantage #### Extra points for: - Experience with managed services, professional services automation (PSA) tools or delivery platforms - Background in cybersecurity, network engineering or cloud security technologies - Experience working with partners and distributors in international markets - Familiarity with commercial contract negotiation and service level agreements ### What We Offer - A collaborative and inclusive working environment with cross-functional teams - Opportunity to shape and lead a critical customer-facing function at one of Europe's leading cybersecurity companies. - Competitive salary and benefits package - Professional development, training and opportunities to grow your leadership career - Flexible working arrangements and supportive team culture We will continuously review and interview qualified applicants. If you have any questions, please contact HR Manager Ida LeRuyet at [ida.leruyet@clavister.com](mailto:ida.leruyet@clavister.com) or hiring manager and CCSO Maja Fiske at [maja.fiske@clavister.com](mailto:maja.fiske@clavister.com) Team[Customer Success](https://careers.clavister.com/departments/customer-success)Locations[Örnsköldsvik - HQ](https://careers.clavister.com/locations/ornskoldsvik-hq) Contact Chief Customer Success Officer – Customer Success [\\ \\ Maja Fiske\\ \\ \\ Chief Customer Success Officer](https://careers.clavister.com/people/288640-maja-fiske) Sjögatan 6 J 891 60 Örnsköldsvik Sweden [Directions](https://www.google.com/maps?q=63.2805157,18.7372237) [+46 (0)660-29 92 00](tel:+46(0)660-299200) [View page](https://careers.clavister.com/locations/ornskoldsvik-hq) [+](https://careers.clavister.com/jobs/7978466-head-of-professional-services# "Zoom in") [−](https://careers.clavister.com/jobs/7978466-head-of-professional-services# "Zoom out") © [OpenStreetMap](https://www.openstreetmap.org/copyright), © [CARTO](https://carto.com/attribution) At Clavister, we live our values. As such, our vision and mission statements attempt to put to words what we aspire to; both for our customers as well as our employees. We offer global challenges, possibilities and a team of colleagues fueled by collaboration were nothing is impossible. We know that every person is different and believe that we, both as a team and company, are strengthened by this. We have a great mix of employees from all over the world with different backgrounds when it comes to education, work experience and diversity. By welcoming the differences and allowing everyone to develop, we succeed in building a great team spirit and customer focus. - - - - - - - - - - Go to slide 1 - Go to slide 2 - Go to slide 3 - Go to slide 4 - Go to slide 5 Scandinavia and Sweden have – over the course of the last ten years – become one of the hottest and most successful tech corridors in the world. In 2015, Sweden became the second most prolific tech hub in the world on a per capita basis, producing USD6.3bn in value per million people, compared to Silicon Valley’s USD8.1bn, according to a recent report from the investment firm Atomico. It’s a salute to Sweden’s innovation and tech savvy. Clavister, a Latin word meaning ‘Key holder’ came together by a union of chance in an unlikely Swedish place. Örnsköldsvik, located be