Head of Renewals, APAC - (Singapore)

Key Responsibilities 1. Own the APAC Renewal Business Own overall APAC renewal performance, including Renewal Rate, GRR, forecast accuracy, and quarterly business execution. Lead assigned, unassigned, partner-led, and distributor-led renewal motions. Drive proactive customer engagement throughout the renewal lifecycle. Lead forecast reviews, business reviews, risk reviews, and deal inspections. Partner closely with APAC Sales Leadership to improve customer retention and reduce ARR leakage. Support identification of upsell and cross-sell opportunities while partnering with Sales on larger expansion opportunities. 2. Lead Outsourced Vendor (OV)  Performance and Unassigned Renewals Own the performance of the OV responsible for Unassigned renewals. Establish and manage a clear operating model, governance framework, and performance scorecard for the OV. Lead recurring business reviews with the OV ensuring achievement of renewal, retention, productivity, forecasting, and customer experience objectives. Hold the OV accountable for business outcomes rather than activity metrics alone. Drive continuous improvement in processes, coverage, customer engagement, forecasting, and productivity. Act as the executive point of contact between Check Point and the OV. Ensure alignment between Assigned and Unassigned renewal motions to create a consistent customer and field experience. 3. Improve Renewal Rate and Reduce ARR Risk Establish a proactive renewal risk management culture. Ensure high-risk opportunities receive executive visibility and action plans. Improve early identification of retention risk through data, analytics, AI-driven insights, and customer engagement. Drive disciplined forecasting and renewal management processes. Serve as an escalation point for critical customer, partner, and commercial situations. Improve predictability and consistency of renewal outcomes across the region. 4. Build Credibility with Sales and Channel Leadership Develop strong partnerships with Regional Directors, Sales Leaders, Account Managers, and Channel leaders across APAC. Establish Renewals as a trusted and respected business partner. Build confidence in the Assigned/Unassigned coverage model through transparency, execution excellence, and measurable business outcomes. Drive alignment around account ownership, renewal strategy, forecasting, and risk management. Provide executive-level insight into renewal risks, opportunities, and business trends. 5. Lead Channel and Distributor Renewal Strategy Partner with distributors and channel partners to improve renewal execution and customer retention. Drive operational excellence across partner-led and distributor-led renewal motions. Improve visibility, accountability, and forecasting within indirect renewal channels. Identify opportunities to simplify partner engagement and improve customer outcomes. 6. Transform and Develop the Organization Build a culture of accountability, ownership, and high performance. Coach and develop managers and individual contributors. Recruit, retain, and develop top talent. Simplify renewal processes and eliminate unnecessary complexity. Drive adoption of AI, automation, and modern renewal operating practices. Foster a culture of continuous improvement, innovation, and customer focus. Key Success Measures Business Outcomes Renewal Rate Gross Revenue Retention (GRR) Forecast Accuracy ARR Retention Renewal Productivity Outsourced Vendor Outcomes OV attainment versus target OV forecast accuracy OV productivity and coverage effectiveness Customer engagement quality Operational SLA achievement Strategic Outcomes Improved trust and partnership with APAC Sales Leadership Successful adoption of the Assigned/Unassigned model Stronger channel and distributor renewal performance Increased automation and operational efficiency Improved retention and reduced ARR leakage Bachelor’s degree in business or related field Minimum 15 years of relevant experience, with at least 3-5 years in a leadership role; preferably in a renewal or subscription-based environment Customer-focused mindset with the ability to build long-lasting relationships Culturally sensitive with strong collaboration skills working internationally and within a dynamic, matrix environment Proven track record of driving sales growth, exceeding targets, and developing diverse, high-performing sales teams Good understanding of Security fundamentals is preferred and familiarity with Cloud as well as network architecture would be a plus At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it. About the Role  Location: Singapore  Check Point is looking for a Sales Leader to lead our Renewal Sales  organization to ensure growth and retention of existing customer accounts and acquire new customers. The incumbent will be responsible for managing a team of  sales professionals, developing strategic initiatives to drive renewal revenue, recruiting new customers and maintaining high levels of customer satisfaction. The ideal candidate will possess a strong background in sales leadership, account ma