Implementation Manager

What You'll Do - Support customer onboarding by configuring implementations and executing technical setup tasks under the guidance of senior team members - Assist with implementing conversion tracking across pixels, APIs, webhooks, batch files, and e-commerce integrations while ensuring accuracy and data quality - Troubleshoot customer implementation issues, escalating complex technical challenges when appropriate - Communicate with customers throughout onboarding by providing timely updates, documenting meeting outcomes, and responding to inquiries - Maintain accurate documentation in Jira, including implementation progress, technical findings, and customer communications - Collaborate with Product, Engineering, Customer Success, and senior Implementation team members to resolve customer issues and deliver successful implementations - Contribute to implementation documentation, playbooks, and process improvements to help scale the team's operations - Continuously build technical expertise across the Rockerbox platform and participate in team learning and knowledge-sharing initiatives Who You Are - 2-4 years of experience in technical implementation, customer success, technical support, solutions engineering, or a similar customer-facing technical role - Experience working with APIs, web tracking, data integrations, or marketing technology platforms - Working knowledge of SQL and Excel for troubleshooting and data validation; Python experience is a plus - Strong analytical and problem-solving skills with the ability to investigate technical issues and follow established processes - Excellent written and verbal communication skills with a customer-first mindset - Highly organized with strong attention to detail and the ability to manage multiple priorities - Eagerness to learn new technologies and develop expertise in digital measurement and attribution - Bachelor's degree in a technical, analytical, or business-related field, or equivalent practical experience - Working knowledge of Google Tag Manager, pixel implementation, and marketing/media optimization is a plus