Implementation Manager, US

we are looking for 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company. Experience in fintech, payments, or developer-platform businesses is a strong signal. You understand B2B2C. You've worked in businesses where your customer's success depends on their customers' adoption - and you've felt the difference between a technically complete integration and a commercially successful one. You've built from first principles. You've had to make an engagement work with a client depending on you, no playbook, and no safety net. That experience often comes from consulting, founding a company, or being an early solutions or implementation hire - but it doesn't have to. What matters is whether you've actually been there. Technically fluent, not just technically aware. You can hold your own in a conversation with a staff engineer about API architecture, webhooks, and integration design - and then walk into a room with a CPO and translate it into product strategy. A communicator who moves people. Your written and verbal communication is precise and persuasive. You can align a customer's C-suite, a sceptical engineering lead, and your own internal teams - sometimes in the same week. Stage-aware. Gigs is a ~150-person company still defining how implementation works at scale. You've operated in this kind of environment before and you don't just tolerate ambiguity - you organise it. Salary Range: $200,000 - $250,000 (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation) Work At Gigs At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs , as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site . Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective. What We Offer At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.