Insights & Analytics Strategist at Digible

What You'll Do:** - Operationalize Customer Analytics data. Build the pipeline and analysis to turn call and meeting intelligence into structured signal the agency can act on, closing today's biggest analytical blind spot - Deliver client and account insight that goes beyond financial performance: client segmentation, health signals, and account-level narrative that support client dossiers and QBR prep - Work embedded in agency workflows, close enough to Agency Solutions and account teams to understand their open questions, turning ad hoc requests into recurring, trustworthy analysis - Turn insight into action. Don't stop at the finding; work with agency partners to define the recommended action, track whether it was taken, and follow up on the outcome - Build analytics products that give account teams and clients a shared view of account health - Be a bridge to the governed semantic layer by pulling from and helping extend the Analytics Engineering team's trusted metric definitions, rather than building parallel, ungoverned ones. Flag gaps back to that team instead of working around them - Prove out ROI early. As a new, cross-functional role, you'll need a track record of concrete, attributable wins that justify continued investment #### **How Success Will Be Measured:** - **First 90 days:** A subset of customer analytics data operationalized into at least one repeatable analysis, and a first client insight delivered and acted on by the agency team - **Days 90 to 180:** A small portfolio of insight-to-action wins tied to specific client accounts, with outcomes tracked, and clear handoff patterns established with Analytics Engineering for anything that should graduate into the governed semantic layer - **Ongoing:** A growing, attributable track record of insights that changed what the agency did on a client account, not just insights that were delivered #### **What You Should Have:** - 4+ years of experience in an analytics, insights, or analytics-engineering role, ideally with direct exposure to a client-facing or agency/consulting environment - Strong SQL skills and comfort querying a modern cloud warehouse (we use Snowflake) to go from raw data to insight on your own - Experience turning unstructured or semi-structured data (call transcripts, CRM notes, support tickets) into structured, analyzable signal - A track record of working directly with non-technical stakeholders: shaping a question, delivering an answer, and following through to action - Comfort with BI and reporting tools for both client-facing and internal analysis - Strong storytelling and written and verbal communication skills. You can make a data point land in a client or leadership conversation - Real fluency with AI-assisted tools in your analytical workflow, not just occasional use - A bias toward iterative, value-focused delivery. You'd rather ship a rough answer this week than a perfect one next quarter - Comfort operating with real ambiguity in a role that is still being defined - Comfort working without a Tech Lead or EM buffering your day-to-day technical direction. This is a standalone seat, not one embedded in an engineering pod **What Will Set You Apart:** - Experience in a digital marketing agency, multifamily/real estate, or other client-services environment - Experience with conversation intelligence tools (Gong, Chorus, or similar) and turning them into structured analytics - Experience building client segmentation or account health scoring models - Familiarity with dbt, MetricFlow, or other semantic-layer tooling, even if you won't own it in this role - Experience navigating a dotted-line or matrixed reporting structure without losing momentum #### **Physical Requirements** - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times This role is open to candidates located within the United States. While this job description outlines the core expectations of the role, it's not a full list of everything you'll do at Digible. We believe in leaning in by hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success. #### **Pay, Perks and More!** - **Salary Range: $125,000 to $145,000** - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - Discretionary Bonus - We offer 3 weeks of PTO as well as Sick leave, and Bereavement - We offer 11 paid holidays! (not counting ones that fall on Friday!) - 401(k) + Match - 75% Employer Paid Health Benefits (Medical, Dental, and Vision) - Mental and Physical Wellness Reimbursement Benefit ($75/mo each) - $1,000/year travel fund for employees who have been with Digible 3+ years - Paid Parental Leave - Dog-Friendly Office - Monthly Social Events - Weekly lunches and snacks for in office employees! ##### HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness. Insights & Analytics Strategist Digible Apply nowSave