IT Business Analyst

Primary Responsibilities: Partner with business stakeholders to understand, capture, and translate complex commercial and finance requirements into clear, actionable system specifications. Support project coordination activities including milestone tracking, status reporting, and cross team dependency management to keep delivery on track Operate as an effective member of blended delivery teams, supporting end-to-end system changes through AbbVie's System Lifecycle (SLC) framework, from initiation and design through testing and deployment Analyze proposed system changes and new technical opportunities; assess and clearly communicate impacts, risks, and trade-offs to both technical and non-technical audiences Perform hands-on data analysis using SQL to investigate issues, validate outputs, and deliver accurate, audience-appropriate insights across a range of business and technical stakeholders Contribute to business case development for new initiatives; proactively identify and recommend opportunities for process improvement and operational efficiency Create and maintain high-quality system documentation- including functional specifications, process flows, data dictionaries, and knowledge base articles — to support a robust and shared understanding of supported applications Elicit, author, and refine agile user stories, requirements specifications, business process documentation, and solution design artifacts Plan, coordinate, and execute testing activities - including system integration testing (SIT) and user acceptance testing (UAT) - to ensure delivered solutions meet defined business acceptance criteria Ensure all delivery activities adhere to AbbVie's division and corporate compliance standards, including change management and documentation requirements in ServiceNow and Kneat SLC Required Qualifications: 3-5 years of experience in an IT Business Analyst or equivalent role; candidates with strong relevant experience at the lower end of the range will be considered Proficiency in SQL for data querying, investigation, and validation across relational data environments Demonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologies Hands-on experience with ServiceNow for change management, incident tracking, or IT service management workflows Exceptional documentation skills: ability to produce clear, structured, and well-organized artifacts for both technical and business audiences Strong analytical and problem-solving capabilities, with a track record of translating ambiguous business needs into well-defined requirements Excellent communication and stakeholder management skills- comfortable facilitating working sessions and presenting findings to varied audiences Preferred Qualifications: Experience working in pharmaceutical, biotech, or life sciences commercial environments, particularly in areas such as revenue management, gross-to-net, rebates, or pricing Familiarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar) Experience with reporting and analytics tools such as QlikView, Power BI, or Cognos Exposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure) Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools