IT Infrastructure Engineer – RMA & Hardware Diagnostics

Your responsibilities will include: Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents Conduct structured root cause analysis and document findings to prevent repeat failures Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures Validate replacement components prior to redeployment into production environments Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing We expect you to have: 5+ years of hands-on experience working with enterprise server hardware in a production data center environment Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems Strong experience performing firmware and BIOS/BMC diagnostics and upgrades Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent Proven experience managing hardware RMA processes and working directly with OEM vendors Ability to conduct structured root cause analysis and document technical findings clearly Familiarity with hardware monitoring systems and failure trend analysis Strong ownership mindset and ability to operate independently in mission-critical environments High proficiency in spoken and written English It will be an added bonus if you have: Experience performing board-level diagnostics and component-level repair (SMD rework) Familiarity with data center networking equipment and basic network troubleshooting Experience supporting GPU-dense or high-performance compute environments Valid driver’s license Compensation We offer competitive salaries, ranging from $112,700.00 - $140,800.00 OTE (On Target Earnings) based on your experience and skills. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.