IT Operations (Application Support)

🔹 For our Client from banking industry we are looking for🔹 IT Operations (Application Support) 🔹 Start date: 14.09.2026 Location: 3city, Warsaw, Łódź. Your day-to-day focus: - Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and put preventive measures in place so issues don't recur - Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents - Deployment Execution: Trigger and oversee release deployments through existing CI/CD pipelines; troubleshoot failed deployments and coordinate rollbacks when needed - Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day - Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team - Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev Operational improvement: Identify recurring pain points and propose automation or tooling to reduce toil Improve observability coverage — dashboards, alerts, log queries — to catch issues faster Contribute to service continuity initiatives and disaster recovery drills Must-have knowledge and experience: - 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role - Proven track record of owning incidents end-to-end — from alert to RCA to prevention - 2+ years working within an ITIL framework (incident, problem, change management) - Experience working in Agile delivery environments alongside development teams - Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders Must-Have Technical Skills: Production operations & troubleshooting: - Proficiency with log analysis and alerting tools: Splunk, Apica, Sysdig - Observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts - Comfortable operating services running on Kubernetes and Linux CLI (checking pod health, reading logs, triggering restarts — not cluster administration) - Familiarity with Jenkins pipelines to execute and troubleshoot deployments - Proficient in using distributed version control systems (GIT) Application & data layer: Relational databases (Oracle, DB2) — querying, interpreting execution plans, identifying data-related incidents Working knowledge of Spring/Hibernate application behavior, Kafka message flows, XML/JSON payloads — enough to trace an issue through the stack Nice-to-have knowledge and experience - Helm deployments - Java/J2EE development background (helps enormously when reading stack traces and working with dev teams) - IBM DataStage operational experience - Scripting (Bash, Python) for automation of repetitive operational tasks - Ansible for applying configuration changes in controlled operational scenarios Contact person: dominika.kisiel@eworkgroup.com Client code: BN01 Do you know someone who would fit this position? Recommend a candidate by sending her/his CV to: polecenia@eworkgroup.com Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility