IT Operations Engineer

For our Client from banking industry we are looking for IT Operations Engineer Day-to-day focus: Incident & Problem Management: Own the RCA process for production incidents - diagnose, resolve, and put preventive measures in place so issues don't recur Production Monitoring & Support: Continuously monitor service health, detect anomalies early, and act before they become incidents Deployment Execution: Design, implement, and maintain CI/CD pipelines using GitHub Actions and related tooling to automate build, test, security scanning, and deployment processes. Environment Oversight: Keep Pre-Production and Production environments stable and aligned — not building them from scratch, but ensuring they behave as expected day to day Runbook & Knowledge Management: Document operational procedures, known issues, and resolution steps to build a reliable knowledge base for the team Cross-team Collaboration: Work shoulder-to-shoulder with development and platform teams to triage issues, clarify operational requirements, and close the feedback loop between prod and dev Must have skills: 5+ years in IT operations, application support (2nd/3rd line), or a similar production-facing role Proven track record of owning incidents end-to-end — from alert to RCA to prevention 2+ years working within an ITIL framework (incident, problem, change management) Experience working in Agile delivery environments alongside development teams Excellent English communication skills — able to explain technical issues clearly to both engineers and non-technical stakeholders, C1 Proficiency with Jenkins to build and maintain pipelines to execute and troubleshoot deployments Proficiency with CI/CD pipeline – introducing improvements and keeping the pipeline automated Excellent troubleshooting and problem-solving skills with the ability to independently investigate complex production issues. Proficiency with log analysis and alerting tools: Splunk, Sysdig Fluency in observability tooling: Prometheus, Grafana — reading dashboards, tuning alerts Comfortable operating services running on Kubernetes (checking pod health, reading logs, triggering restarts — not cluster administration) Excellent skills with Ansible for applying configuration changes in controlled operational scenarios Strong knowledge of Docker and Docker Compose Basic scripting skills (Bash, Python) for automation of repetitive operational tasks and reconciliation of data Possible location in Poland : Warsaw or Gdańsk (2-3 days per week from office) Client code: BN01 Contact person: aleksandra.rosikiewicz@eworkgroup.com Do you know someone who would fit this position? Recommend a candidate by sending her/his CV to: polecenia@eworkgroup.com Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility