IT Support Specialist(Temp)

Qualifications: 1–3 years in an IT support, help desk, or technical CS/support operations role. Hands-on experience with account provisioning and access management: onboarding, offboarding, password resets, and permission changes. Working knowledge of macOS (primary), Windows, iOS, and Android in a business environment. Experience with Google Workspace administration at the user level (account management, group membership, drive sharing). Comfort working in ticketing platforms (Jira Service Management preferred; Zendesk experience a plus) and adhering to defined SLAs. Strong attention to detail and process discipline. This role handles sensitive access changes that need to be done right the first time. Comfortable working directly with a technical IT team and translating between end-user, CS, and IT contexts. Strong written communication for chat and ticket-based support; ability to translate technical issues into plain language. Ability to work independently against documented procedures and escalate appropriately when unclear. AI-forward mindset; comfortable using AI tools to work faster on drafting, summarization, and routine configuration while verifying accuracy against SOPs and system data. Nice-to-Haves: Prior experience supporting a vendor-agent environment at scale. Experience with Google Workspace, Slack, or Zendesk at the user administration level. Familiarity with SSO/SCIM concepts (Okta, Google as IdP) at the end-user provisioning level. Hands-on experience with Zapier, Superblocks, or similar workflow automation tools. Familiarity with an MDM platform (Hexnode, Kaseya, Jamf, Intune, or similar). Exposure to UniFi or comparable network hardware for basic Wi-Fi troubleshooting. CompTIA A+, Network+, or similar certifications. Compensation Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location. Tier 1 (NYC/Bay Area) $40 — $50 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits For full-time U.S. employees we offer: Competitive medical, dental, and vision Company equity 401(k) plan with company match Unlimited paid time off + 13 company paid holidays Parental leave Free Flex subscription For full-time non-U.S. employees, we offer: Competitive compensation + company equity Unlimited PTO