Key Account Manager

Key Responsibilities Account Management: Manage a portfolio of VIP customers with a high degree of personalization and care, maintaining frequent and proactive contact through phone, email, messaging apps, and in-person meetings. Revenue & Retention Growth: Monitor and analyse individual customer KPIs (e.g., activity, deposits, net revenue, churn risk), and develop action plans to increase engagement and extend customer lifetime value. Event Hosting & Hospitality: Act as the primary host for VIP clients during exclusive company events (e.g., football/basketball games, dinners, tournaments), ensuring a premium, seamless, and unforgettable experience. Weekend Availability: Be available on weekends and evenings to manage the VIP shift—communicating with customers, solving issues, and providing real-time support when needed. Client Feedback & Insight: Collect feedback and identify trends within the VIP base to share with internal teams for service and product optimization. Collaboration & Reporting: Work closely with key central functions including VIP & CRM, Payments, Risk, and Product teams to ensure a holistic customer experience. Regularly report on VIP activity, risk exposure, and performance against KPIs. Qualifications & Experience Minimum 3 years of experience in a similar VIP management or customer-facing account management role, ideally within the iGaming , luxury hospitality , entertainment , or sports sectors. Proven track record in building long-term relationships , managing customer portfolios, and achieving revenue growth targets. Deep understanding of the online gambling ecosystem, player behaviours, and VIP lifecycle management is a strong plus. Skills & Requirements Fluent in Greek and English , both written and spoken. Excellent communication, presentation, and interpersonal skills. High degree of empathy , discretion , and professionalism when dealing with high-value clients. Ability to analyse data and derive actionable insights. Strong organizational skills and ability to multitask in a fast-paced environment. Willingness and flexibility to work weekends , evenings , and attend events . Passion for sports (especially football and basketball) is a big plus. Challenge accepted? By submitting your application, you understand that your personal data will be processed as set out in our