Key Holder 35h

Key Responsibilities:    Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment  Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed  Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store  Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards  Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence  Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful   Previous experience in retail / hospitality, with a strong understanding of store operations, including opening and closing procedures and stock delivery processing.  Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.  Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.  Action-oriented: Proactive and driven to take initiative and get things done.  Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.  Eager to learn: Open to feedback and always looking for opportunities to grow and develop.  Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.  Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.  English language skills.   This is a full-time position with a contract of 35 hours a week . Please apply by sending in your CV in English as soon as possible. Right to Work:  This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment. Assessment Process:  Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an  automated tool  using predefined criteria set by H&M Group. The result may determine whether your application progresses further. Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome. To exercise these rights, contact  recruitment_support@hm.com . Reasonable Adjustments If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application. Please contact  recruitment_support@hm.com . Benefits:    We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .   Inclusion & Diversity   At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.  Company Description Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.