KYC Representative (INDIA)

Key Responsibilities - Review applicant information and documents, utilising a mix of internal and external regulatory policies and tools/vendors. Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration. Perform periodic reviews of service requests and KYC for existing customers, analysing personal details for unusual patterns, and reporting findings to the Team Lead. Proactively escalate issues and propose solutions to enhance customer experience and service levels. Assist the Supervisor/Team Leader with case investigations. Participate in team meetings to align with the needs of internal and external customers. Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses. Exhibit logical thinking and be a creative, proactive team player. Who you are – Candidate with 2 to 3 years of AML/KYC experience (Banking or Fintech operations). The role requires strong analytical skills, attention to detail, and proficiency in English and Microsoft Office. Candidates should be proactive, solution-focused, and able to work under deadlines with a strong sense of ownership. Experience across multiple regions and regulatory licenses is a plus. Bachelor’s degree Proficiency in English is a must Service-oriented approach with great communication skills. Close attention to detail and patterns with strong analytical skills General knowledge of computers and Microsoft Office applications Capable of multitasking and working under targets Solution-focused and proactive in problem-solving. The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.