Learning Partner- Operations, Systems & Platforms

WHAT YOU'LL DO Learning Technology & Systems Own the configuration, optimization, and ongoing management of CWU's LMS and learning technology platforms — including user management, course catalog architecture, system integrations, and workflow logic. Lead the evaluation and implementation of new tools and platform integrations; drive technical onboarding and change management for platform changes. Design system architecture and processes that support CWU's program delivery model at scale across multiple sites. Partner with IT, HRIS, and vendor contacts to ensure platform performance, security, and integration health. Build and maintain comprehensive system documentation and governance standards. Data, Analytics & Insights Design and own CWU's core measurement framework — defining what matters, how we capture it, and how we report it to stakeholders at every level. Build and maintain dashboards and recurring reporting outputs for CWU leadership, Learning Partners, and senior business stakeholders. Analyze learning data to surface actionable insights about program effectiveness, learner engagement, and capability gaps. Ensure data integrity across all CWU platforms and reporting outputs; build processes that keep data clean and consistent. Program Operations Own the design and continuous improvement of CWU's core operational processes — scheduling, communications, enrollment, logistics, and post-program workflows. Build scalable operational systems and templates that the full LP team can rely on; reduce friction and manual effort across the function. Identify inefficiencies and bring structured improvement proposals to CWU leadership without being asked. Vendor & Content Ecosystem Own key vendor and content partner relationships — including contracts, renewals, performance management, and escalations. Maintain and curate CWU's content library; ensure it is organized, current, tagged accurately, and accessible to learners. Lead or support evaluation and onboarding of new vendor and content partnerships. WHAT YOU'LL BRING Experience 5–8+ years of experience in L&D operations, HR technology, learning analytics, or a closely related field, with increasing scope and ownership over time. Deep hands-on experience with enterprise LMS platforms — configuration and optimization, not just day-to-day administration. Demonstrated experience designing or owning learning measurement frameworks or analytics programs. Track record of identifying operational gaps, designing solutions, and implementing them with minimal direction. Experience in a high-growth technology company is strongly preferred. Skills & Knowledge Strong systems thinking — able to see how operational components connect and design processes that hold up as the organization scales. Analytically strong: comfortable designing measurement frameworks, working with data in spreadsheets or BI tools, and presenting insights to senior stakeholders in plain language. Familiarity with HRIS integrations, SSO, and related enterprise technology infrastructure is a meaningful differentiator. Clear, precise written communication; produces documentation and stakeholder outputs that are accurate, well-organized, and professionally formatted. Ways of Working Independently owns complex workstreams end-to-end; identifies and resolves blockers without waiting for direction. Brings structure to ambiguity — this is a greenfield build, and this role requires someone who can define what 'good' looks like, not just execute against an established standard. Partners effectively with both technical stakeholders (IT, HRIS, vendors) and non-technical stakeholders (Learning Partners, business leaders). Collaborative within the pillar — the two LP Leads in this role will need to work closely together, divide ownership clearly, and build coherently toward shared operational goals. HOW YOU'LL BE EVALUATED The dimensions below reflect the profile we're hiring against — not a checklist, but a signal of what success looks like at this level. Expertise & Impact: Possesses deep knowledge in learning operations, systems, and analytics. Independently manages complex operational workstreams and refines processes for efficiency and scale. Continuously expands capabilities and shares insights with peers. Ownership & Execution: Consistently delivers high-quality operational outcomes. Anticipates how CWU's growth affects operational requirements and aligns work accordingly. Balances risk and evidence to make sound decisions independently. Collaborate & Multiply: Builds trusted partnerships with technical and non-technical stakeholders. Drives clarity on operational deliverables and timelines across cross-functional work. Creates accountability structures for shared operational programs. Strategic Application: Connects operational infrastructure to CWU's ability to deliver and demonstrate business impact at scale. Brings a strategic lens to how the function measures, reports, and continuously improves its operations. A note on AI fluency: At this level, AI tools should be integrated across all major workflows as standard practice — data analysis, documentation generation, reporting synthesis, vendor evaluation research, and operational process design. We expect this person to optimize their own AI-enabled practices and assist peers in earlier stages of adoption. Candidates should be prepared to describe specific AI tools and workflows they use today, and where they see opportunities to advance AI-enabled operations within an L&D function, particularly within L&D systems and platforms. The base salary range for this role is $115,0000 to $153,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based