Managed Services Engineer (On-site)

About the Role: We are seeking a Managed Services Engineer to join our team and support a single client in a niche industry. The position provides hands-on technical support and white-glove service at the client's corporate office. The ideal candidate will have prior service desk or MSP experience, a strong technical foundation in Microsoft technologies, networking, and virtualization, and the ability to thrive in a fast-paced, high-demand environment while maintaining excellent customer service. *** This is a 100% Onsite requirement in Allen, TX. Monday - Friday, 8AM to 5PM *** What You’ll Do: Provide Tier I technical support to end users, both onsite and remotely. Manage, prioritize, and document support requests through Zendesk. Troubleshoot and resolve issues related to: Network infrastructure (Meraki or similar) Microsoft Intune and Entra VMware virtualization environment Windows servers and their roles Deliver professional, white-glove field service support. Escalate complex issues as necessary, ensuring timely resolution. Maintain accurate and detailed ticket documentation. Support end users by providing guidance on IT policies, tools, and best practices. Perform effectively under pressure in a high-stress environment. Qualifications & Interests: Associate degree in Information Technology or a related field, OR a minimum of 2 years of experience in a service desk or IT support role. Hands-on experience with: Zendesk (or comparable ticketing system) Network infrastructure (Meraki or similar) Microsoft Intune and Entra VMware virtualization platforms Basic understanding of Windows server roles and functions. Strong interpersonal skills: active listening, communication, and customer service. Ability to multi-task, adapt to changes quickly, and manage time effectively. Technical awareness: ability to match resources and tools to technical issues. Awareness of the IT services being supported. Typing and documentation skills to ensure quick, accurate entry of service request details. Self-motivated with the ability to work in a fast-paced environment. Must be eligible to work in the U.S. without the need for sponsorship. WORK ENVIRONMENT: Must work onsite at the corporate office during the first three months for training and onboarding. Operates in a professional office environment using standard office equipment (computers, phones, photocopiers, filing cabinets, etc.). PHYSICAL DEMANDS: Regularly required to sit, stand, talk, hear, and use hands and fingers to operate computer equipment. Must be able to stoop, kneel, or reach to install and move computer equipment. Specific vision abilities include close vision due to computer work. Must be able to lift and move up to 50 pounds as needed. Ability to work effectively in a high-pressure, demanding environment. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $58,000 — $65,000 USD The Perks Comprehensive medical, dental and vision plans for you and your dependents 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability Competitive Compensation Training and development programs Major offices stocked with snacks and beverages Collaborative and cool culture Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com . ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.