Night Reception Team Member

Night Audit & Administration Complete night audit procedures and ensure accuracy of daily reports. Prepare and distribute management reports as required. Reconcile accounts and cash handling procedures in accordance with hotel policies. Maintain accurate records and logs throughout the shift. Meeting Room Setup Prepare and set up meeting and conference rooms in accordance with function sheets and guest requirements. Arrange furniture, equipment, stationery, refreshments, and signage as specified. Conduct checks to ensure meeting rooms are clean, presentable, and fully operational before events commence. Liaise with relevant departments regarding meeting room requirements and changes. Security & Fire Safety Conduct regular fire patrols and security checks throughout the hotel during the night. Ensure fire exits, escape routes, and fire safety equipment remain accessible and compliant. Report any maintenance, safety, or security concerns immediately. Respond appropriately to fire alarms, emergencies, and evacuation procedures. Maintain detailed records of all fire patrols and security inspections. Assist in ensuring compliance with all health, safety, and fire regulations. General Duties Carry out regular walk-rounds of public areas to maintain cleanliness and presentation standards. Assist with basic housekeeping or maintenance requests where appropriate. Support other hotel departments during the night operation as required. Ensure the hotel lobby and reception area remain clean, organised, and welcoming at all times. Undertake any other reasonable duties requested by management. Person Specification Essential Previous customer service or hospitality experience. Excellent communication and interpersonal skills. Ability to work independently and make decisions confidently. Strong organisational and time-management skills. Good numerical and computer skills. Ability to remain calm under pressure and during emergency situations. Flexibility to work nights, weekends, and public holidays. Desirable Previous hotel reception or night audit experience. Knowledge of hotel property management systems. Fire Marshal or Fire Safety training. First Aid qualification. Key Competencies Customer Focus Attention to Detail Reliability and Integrity Problem Solving Teamwork Safety Awareness Professionalism The Night Team Receptionist plays a vital role in ensuring guests receive excellent service while maintaining a safe, secure, and efficiently operated hotel throughout the night. Qualifications & Experience GCSEs (or equivalent) in English and Mathematics. Previous customer service or hospitality experience preferred. Fire Safety Awareness and First Aid qualifications are advantageous but not essential, as training will be provided. Ability to work independently and maintain high standards of guest service, safety, and security throughout the night operation. Novotel Milton Keynes is often seen as a great place to work because it blends the strength of an international hotel brand with a friendly, people‑focused local culture. Key reasons include: 🌟 Strong Team Culture A supportive, inclusive environment where colleagues work collaboratively across departments Emphasis on respect, wellbeing, and teamwork, helping people feel valued and heard A “one team” mindset that encourages pride in the hotel’s success 📈 Career Development & Opportunities Part of Accor , giving employees access to structured training, apprenticeships, and online learning platforms Clear progression opportunities within the hotel and across the wider Accor network in the UK and globally Encouragement to develop leadership, hospitality, and transferable skills 🌍 Global Brand Benefits Discounts on hotel stays and dining at Accor properties worldwide The security and standards of a globally recognised hospitality brand Exposure to best practices and innovation in the hotel industry 😊 Positive Working Environment A fast‑paced but rewarding atmosphere where no two days are the same Opportunities to work with a diverse range of guests and colleagues Recognition of effort and achievements, helping boost morale and engagement 📍 Great Location Centrally located in Milton Keynes with good transport links Serves a mix of leisure and business guests, making roles varied and interesting Close to attractions, shopping, and green spaces, supporting work–life balance 💬 People‑First Leadership Managers who are approachable and invested in colleague development Open communication and encouragement for ideas and feedback A focus on growing talent internally rather than just filling roles Overall, Novotel Milton Keynes stands out because it combines career growth, supportive leadership, global brand advantages, and a welcoming team culture , making it a place where people can genuinely enjoy coming to work and build a long‑term hospitality career. Workplace Culture Warm, inclusive, and team‑driven A genuine “one team” culture where departments support each other Colleagues are encouraged to be themselves and feel respected and valued Strong focus on inclusivity, diversity, and equal opportunity People‑first leadership Approachable managers who listen, coach, and develop their teams Open communication and regular feedback, with ideas welcomed from all levels Emphasis on recognition, trust, and celebrating success Proud hospitality mindset Shared pride in delivering great guest experiences A fast‑paced, energetic environment where no two days are the same Strong sense of belonging and loyalty among long‑serving colleagues 🎁 Perks & Benefits Accor global benefits Discounted hotel stays and food & beverage across Accor hotels worldwide Access to Accor’s international career opportunities and internal job mobility Use of Accor’s learning platforms and professional development programmes Career growth & learning On‑the‑job training, cross‑department exposure, and structured development Opportunities for promotions and progression within the hotel Support