Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Requirements: Location: Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center at 2971 International Blvd, Clarksville, TN 37040 as this role is onsite in our contact center office. Experience: 1+ year of continuous customer service , sales, or technical support, including in-person retail, hospitality food service, or administrative support. Experience in a fast-paced contact center is preferred. Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles. Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information. Professional Readiness: Thrive in a professional in-person contact center environment, collaborating effectively with peers and leaders. Flexibility: Availability for evenings, weekends, and peak times as needed. Background Check: Must pass a criminal background screening. Onsite Role: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. This is not a remote role. Associates hired for this role are expected to work onsite. Pay, Benefits, & Career Growth: Starting Pay: $16.50 per hour Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus + Shift differentials for working after 6pm and on weekends! ($1.75 to $2.50 per hour.) Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. Training and Schedules Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. Location: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. This is not a remote role. Associates hired for this role are expected to work onsite Mandatory Training: Each start date includes four weeks of mandatory paid training (Monday–Friday). Attendance is required and training schedules cannot be modified. Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. Weekends off. Full-Time Availability: This is a full-time position only. Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. All schedule requests are subject to business needs. Our associates participate in semi-annual shift bids. Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis . Available shifts are subject to change based on business requirements. Kia Care Consumer Affairs Hours of Operation: 08:00 am to 09:00 pm EST. Monday through Friday. Full Time only. Upcoming Training Classes: CLASS B: Start Date: September 14th, 2026 Training Schedule: 09:00 am to 05:00 pm EST. Monday - Friday for four weeks. Production Schedules: 12:00 pm - 08:30 pm EST - Saturday/Sunday off CLASS C: Start Date: September 28h, 2026 Training Schedule: 09:00 am to 05:00 pm EST. Monday - Friday for four weeks. Production Schedules: 12:30 pm - 09:00 pm EST - Saturday/Sunday off CLASS D: Start Date: October 26th, 2026 Training Schedule: 09:00 am to 05:00 pm EST. Monday - Friday for four weeks. Production Schedules: To Be Determined. Actual shift times are still pending and will be posted as soon as they are available. All shifts are full time, between the Kia hours of operation of 08:00 am - 09:00 pm EST, Monday - Friday. What to Expect After You Apply: Immediately after you apply, check your inbox for a " Magic Link " from our vendor partner, Harver. Complete your Harver Computer Skills Assessment right away. It only takes about 5-10 mins total to do this step. Keep an eye on your text messages and email for an update. Qualified candidates will be sent a calendar link to schedule an interview on Zoom with a Recruiter. Hiring In: United States: Clarksville, Tennessee The anticipated closing date to submit applications for this role is July 29th, 2026 and September 4th, 2026 by 5:00 pm. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings. The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range $16.50 per hour USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're comm