Operations Associate, GTM Accelerate (Bangalore)

What you'll do Stripe is launching Stripe Delivery Centers—a brand new global team to design, implement, and grow Stripe's operations for the next decade. We're looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you. As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You'll proactively unblock deployments and ensure users are operationally ready to scale. You'll manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You'll deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure. Working hours—In order to align with the working hours of the Asia-Pacific Accelerate On Demand's user base, the working hours for this role will be 7 AM to 4 PM IST. Responsibilities Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates. Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting. Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration. Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes. User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process. Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users. Process improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Advanced English proficiency (fluent written and spoken). You explain complex API architecture to non-technical stakeholders and discuss business value with developers. 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments Technical aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments Problem solving: You don't just find the answer. You find the best solution for the user's specific business model. Preferred qualifications Experience in providing technical support or customer implementations Experience working with financial systems, online payments, or e-commerce platforms Experience collaborating with cross-functional teams in a fast-paced environment Experience delivering live technical training to users Comfortable with debugging API responses and writing API calls