Operations Manager

Key Responsibilities: Process Design & System Implementation  Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost  Client: No unresolved escalations >48 hours; positive client scorecard trends across sites  People: Leadership development plans in place; turnover below target; 100% training compliance  Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%  HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA    Performance Management & Continuous Improvement  Standardize SOPs, reporting tools, and service models across sites  Lead change management initiatives to improve service delivery and efficiency  Build and deploy operational systems aligned to corporate/client standards    HSEQ Leadership  Monitor KPIs and coach site leaders to meet targets  Launch improvement projects with clear metrics and timelines  Analyze site-level data to identify trends and opportunities  Financial & Client Stewardship  Lead emergency preparedness planning and training  Review audit results; direct corrective actions and recognition programs  Implement regional HSEQ programs; ensure compliance and readiness    Workforce Planning & Leadership Development  Serve as escalation point for client issues; maintain strong relationships  Approve major purchases, contracts, and staffing plans  Manage regional budgets and P&L performance  Accountable for a 100% completion of scheduled internal and client audits.  Physical Demands: Extended periods of standing, walking, and on-site presence in remote locations. Ability to lift, carry, and move items up to 40–50 lbs. Work in varying environmental conditions, including extreme weather. Travel to multiple sites, including fly-in/fly-out locations. Working Conditions: Project-based role with primary work in Nunavut, flexibility for remote work when not on-site. Ability to work long shifts and rotational schedules (e.g., 20 days on /10 days off or similar). Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during specific periods. Resilience under isolation conditions—long periods away from home with limited external contact. Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site. Extended periods away from home with possible weather-related travel delays. Must comply with all company and client health, safety, and operational standards. WHO ARE WE LOOKING FOR? Required Qualifications: Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.  Post-secondary education in business, hospitality, or a related discipline preferred.  WHMIS and other relevant safety certifications (or willingness to obtain).  Valid driver’s license and ability to travel as required.  Other Skills and Competencies: Proven leadership and supervisory experience in hospitality, remote camp, or related operations.  Strong client service focus with excellent interpersonal and communication skills.  Financial management skills, including budgeting, forecasting, and cost control.  Proficient in Microsoft Office Suite and operational management tools.  Strong understanding of Health & Safety compliance.  Ability to work independently with minimal direct supervision during remote shifts  Cultural sensitivity and adaptability in diverse team environments, including collaboration with Indigenous and Inuit staff  WHO ARE WE?  Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of.  Work That Matters, People Who Care. WHAT’S IN IT FOR YOU? Competitive compensation package You will receive competitive medical and dental benefits upon day of hire PLUS $500 annual Wellness Benefit AND $500 annual Health Spending Account Advancement opportunities  Operations Managers work on a rotational schedule of 20 days on/10 days off. Site location is in remote setting in Nunavut, requiring air travel to site from the Edmonton airport. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on an daily rate with a starting rate of $460 per day.    Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request. #IND2