Partner Success Manager

What You'll Do Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership Who You Are You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility An excellent team player; you’re a meaningful individual contributor, and a mentor to others on your team. You view successes as a team effort, and enjoy working with others Compensation and Benefits: Base Salary Range: $85,000 - $110,000. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually Ready to join the ride? Via is an equal opportunity employer.