People Operations Associate

What You'll Do: People Operations & Launch Own the Launch Playbook end-to-end: HR setup, onboarding infrastructure, and local compliance for every new market Via enters Travel to launch sites to provide on-the-ground HR support during new market go-lives Drive compliance and policy administration across all states where Via operates Manage corporate employee onboarding and offboarding mechanics, keeping the machine running cleanly as Via scales Learning & Development Own the full learning experience for Field teams: onboarding curriculum, 30/60/90-day check-in infrastructure, and manager touchpoint design Coordinate and execute L&D programming end-to-end - scheduling, vendor management, participant communications, and feedback loops Support rollout of manager development programs, tracking completion and translating feedback into iteration Build and maintain Via's internal resource library: playbooks, guides, templates, and training materials that scale knowledge across the org Maintain the L&D calendar and ensure training is integrated across performance cycles, launch waves, and onboarding cohorts HR Operations Support cross-functional People projects in partnership with the broader team Build out traditional HRBP operations, with a sharp eye toward automation - learning the fundamentals while identifying where AI and tooling can eliminate manual work at scale Who You Are: A builder and an operator: you don't just document processes, you create them from nothing and make them stick Energized by new markets and new challenges - you're as comfortable on a go-live floor in an unfamiliar city as you are managing a project plan Detail-oriented and organized without being rigid; you can hold a lot of complexity without losing the thread A strong communicator who can earn trust quickly with a new team, a new manager, or a compliance vendor you've never worked with before Someone who understands that great People work is invisible when it's done right - and you take pride in that 1-5 years of experience in HR, People Operations, or a closely related field; experience with multi-state compliance or new market launches is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.