Platform Operations Manager

Supervise assigned titles across process, P&L, development metrics, store presence, featuring requirements, and platform compliance. Work closely with Game Teams (PROD, QA, GD, GFX, etc.) to plan resources efficiently and support smooth project execution. Monitor project progress regularly, anticipate issues, and provide guidance to ensure on-time delivery and high-quality output. Track game health and KPIs, and act as a problem solver for issues related to servers, IAP, ratings, crashes, sales, alarms, and other operational topics. Propose platform or gameplay improvements when needed to optimize key metrics such as costs, installs, DAU, PAU, ARPI, and ARPDAU. Support implementation of new features and HQ requests, and provide timely status updates. Prepare ad-hoc reports and support cross-division operational tasks when required. Serve as the central contact for Game Managers, HQ, and other stakeholders, ensuring clear communication, issue follow-up, and smooth project progress. Report proactively to Game Manager, Game Operations Director, Operations Management, HQ Top Management, Exec Producers, and transversal managers. Knowledge Understanding of managed platform procedures and techniques. Basic knowledge of game development. Technical knowledge of platforms is a plus, but not mandatory. Skills Strong service mindset and stakeholder management. Clear, fact-based communication with diplomatic negotiation skills. Good organization and resource planning. Leadership and ability to raise team performance standards. Decision-making based on facts and metrics. Attitude Open-minded, flexible, and constructive. Team-oriented and committed to shared goals. Strong sense of ownership and commitment. Recruitment Process: (1) Screening call ( Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding) (2) Test (3) Interview(s) (4) Offer Work Location and Hours: Work location: 3rd & 4th floor, Lilama 10 Tower, 56 To Huu, Dai Mo, Hanoi. Work hours: 08:30 AM - 06:00 PM, Monday - Friday. Why Join Gameloft? You want to work in a fast-growing industry and create games downloaded more than 1 billion times per year. You want to be part of a skilled and supportive team of skilled people who create video games. You want to play a part in a lively, supportive workplace. You want to join a global company and meet great people around the world. You will have an employment agreement with attractive pay and benefits. You are looking for a fun place to work in the heart of the city. What We Offer: A hybrid working model. A diverse workplace environment, with over 18 nationalities, where hundreds of world-renowned game titles were born. A range of well-being events and policies to support employees physically, mentally, and emotionally. An open-space office, a cafeteria, a terrace, and a Gaming Area. Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...). Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves. An attractive monthly salary alongside Tet and other performance bonuses. Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,... 100% coverage of mandatory insurance and extra healthcare insurance. A monthly allowance to support lunch meals and working-from-home electricity and Internet bills. Other benefits from one of the best employers in Vietnam. What's more? Want to know more? Visit our websites: Hanoi Studio website LinkedIn page Facebook page