Platform Operations Specialist at Novisto

Your Responsibilities Will Include:** - Process, structure, and validate ESG and platform data to support framework implementation, configuration, and operational deliverables. - Map and digitize ESG standards, questionnaires, and regulatory frameworks within the platform, ensuring structural consistency and data integrity. - Perform quality checks and data comparisons to ensure platform content is accurate and up to date. - Develop deep operational knowledge of the platform and become the internal reference on how specific functionalities behave and should be used. - Act as the operational relay between Platform Operations and internal teams (Customer Success, ESG Analysts, Product, Engineering), turning platform questions into clear, actionable answers. - Serve as a deep level of escalation for platform and configuration issues, qualifying and documenting them before Engineering engagement. - Partner with Customer Success on complex cases requiring advanced platform expertise. - Contribute to internal documentation, playbooks, and configuration best practices, and keep them current. - Surface recurring operational patterns and issues to Product and Engineering to inform platform improvements. - Follow the policies and procedures - Respect and follow the established security controls - Report any risk, incident or anomalous situation that could affect the security of Novisto or customer data **What we are looking for:** - 2–3 years of experience working on a SaaS product, including hands-on customer or internal support experience. - Proven ability to investigate, qualify, and resolve product issues, and to know when and how to escalate. - Comfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy. - Ability to learn a complex platform in depth and become the person others rely on for answers. - Strong organizational skills, comfortable managing multiple workstreams with competing priorities. - Strong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders. - Experience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus. - Bilingual (French/English) is a plus. ##### **What we offer:** - Join an early-stage, well-financed company - Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software - Contribute your knowledge and insights to increase awareness and knowledge of sustainability - Flexible schedules - Stock option plan Platform Operations Specialist Novisto Apply nowSave