Player Support - Tier 2

About The Role SIDE is looking for Player Support Specialists to support escalated player cases for a confidential gaming programme. This role is suited to experienced support professionals who can investigate issues in more depth, apply sound judgement, and support consistent case resolution across more complex player situations. You will work closely with frontline agents, Team Leads, Quality, Training, Operations, and escalation teams to resolve complex cases and strengthen the wider support operation.