Principal Customer Success Manager

Qualifications: One or more of the following: Ten (10) years’ or more experience in Customer Success Management Ten (10) years’ experience in information technology Five (5) with years’ experience in security Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product Demonstrable track record of working and leading within an internal matrix account team consisting of Sales, Solutions engineers, and Professional Services all interacting with accounts Possess exceptional presentation, communication, and project management skills, particularly when engaging with C-level executives to align technical goals with business value Guide executive decision making through insight and credible challenge when necessary Excellent problem-solving abilities and ability to clearly articulate issues and solutions cross functionally, both internally and externally Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs Driven, self-motivated, enthusiastic, and with a “can do” attitude Flexible approach, able to operate effectively with uncertainty and change Familiarity with or ability to rapidly master the technical terminology and platforms used in Identity Access Management and Authentication Proficiency with modern Customer Success and CRM tools (e.g., Salesforce, Gainsight, ChurnZero) Our U. S. benefits are designed for your overall well-being: Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total). Commuter Benefits. If you need to commute to the office, we offer commuter benefits. Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously. #LI-LV1 Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience. Salary Pay Range $180,000 — $195,000 USD We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals. 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