Principal Presales Enterprise Architect

ServiceNow is seeking Enterprise Architects to join our UK&I Team. The Enterprise Architecture Team is part of our pre-sales solution consulting organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.  While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.  What you get to do in this role:  Engage with customer executives in the Enterprise Industry team which comprises manufacturing, retail, travel and service companies.   Identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow  Work in a fast moving and dynamic sales environment with a range of customer, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work  Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including Customer Experience, AI Governance, Autonomous, IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.  Understand the business and digital strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape  Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels  Work with architecture development methods, modelling approaches and architecture patterns for integration  Influence and impact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.  Provide thought leadership and collaborate with internal ServiceNow business units  Identify, lead and contribute to the creation of best practices, white papers, workshops, etc   To be successful in this role you have:  Deep experience (8+ years) of working in Manufacturing, Consumer Goods, Retail or Service Industries in a strategic and consultative architecture presales role.  Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.  Familiarity of the ServiceNow platform and associated software products  and their capability to meet functional requirements  Familiarity with enterprise systems architecture (ERP, MES, WMS, POS, digital commerce platforms)  Knowledge of major ERP and enterprise software vendors in manufacturing and retail (SAP, Oracle, NetSuite, Shopify, etc.)  Knowledge and experience of manufacturing and retail frameworks such as APICS, SCOR, BIAN, and industry-specific standards  Deep understanding of trends like: Supply chain digitalization, inventory optimization, omnichannel retail, lean manufacturing, Industry 4.0, predictive analytics, and demand-driven planning  Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals  Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills  An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.  Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.  10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.  A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.  Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms  Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.  Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.  Understanding of the business/financial model