Principal Product Manager - AI Concierge & Growth

the opportunity to: Shape AI-first product experiences at scale: You'll define how millions of customers interact with AI assistants during their most critical financial decisions - a category-defining opportunity in conversational banking. Build 0 -> 1 and 1 -> 100M: From piloting AI capabilities to building systematic playbooks that multiply impact across regions — you'll play new product launches and also scale products to millions of customers. Autonomy: Even at this scale you can choose your own path to success - you’ll have the freedom to define the vision with the responsibility for making it happen. Flexibility: Be flexible in how and where you work, we understand everyone needs a little something different so we’ll do our best to make it happen. Global collaboration and travel: Work with regional teams and vendors across London, Budapest, Tallinn, Austin, Singapore — travel to collaborate and localize the product around the world. Path to Leadership: Successful candidates can grow into Product Lead roles in the near future for the broader activation area as it scales.   A bit about you:  You are an experienced product manager (5+ years) who has solved complex customer-facing problems at global scale, ideally in fintech. You have experience with AI/ML-powered products - whether building conversational experiences, recommendation systems, or other AI-first features. You understand the unique challenges of shipping non-deterministic products (LLMs, evaluation, guardrails, iteration loops). You are customer obsessed. You approach every problem from the eyes of a first-time user who is nervous about sending their hard-earned money internationally. You have a strong sense of UX and a strict attention to UI details, and have a track record of delivering excellent UX. Design skills are a clear desired bonus. You eat analytics for breakfast - can use funnel data, cohort analysis, conversion metrics, and qualitative insights to identify, diagnose and prioritize problems. You have experience in qualitative design testing, to assess solutions against functional and emotional needs.   You have experience with experimentation and growth — A/B testing, funnel optimization, and systematic approaches to improving conversion at scale. You have a good technical understanding - comfortable discussing LLM architectures, API integrations and can partner effectively with engineers to expedite delivery. You are self-driven and a first-principles thinker; you deal well with ambiguity and noise, you can manage two parallel roadmaps, and pave the way for things that haven't been done before. You are able to turn a vision into actions with tangible building blocks of a roadmap and hands-on execution at pace to deliver impact faster. You have experience in building strong cross-functional team culture for best-in-class engineers, designers, analysts and researchers particularly across locationally distributed team/stakeholders. You are excited about shaping the future of agentic AI experiences and moving money globally for millions of customers, businesses and partners around the world!  Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Restricted Stock Units (RSUs) & numerous amount of other benefits: https://www.wise.jobs/2020/07/07/benefits-in-our-london-office/ - Regular compensation reviews - Generous stock options package - 25 days holiday (plus the usual bank holidays and three "me days") - Generous pension with enhanced company contributions - "Mobile Wise" — work remotely for 3 months each year - Private medical cover - Loads more! Ready to shape conversational AI experiences and help millions move money around the world? For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit  Wise.Jobs . Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram .