Principal Program Management (Tech Infra)

Key Responsibilities 1. People Drive organizational effectiveness and workforce planning across the Infrastructure organization. Partner with leadership on hiring strategy, workforce planning, and headcount management. Support organizational design, team structures, and leadership alignment discussions. Coordinate promotion cycles, talent reviews, and succession planning activities. Track and report organizational health metrics, including hiring progress, attrition, and employee engagement. Partner with HR and recruiting teams to ensure timely execution of people-related initiatives. Gather and synthesize employee feedback, identifying trends and recommendations for leadership action. Act as a trusted advisor to leaders on organizational challenges and opportunities. 2. Process & Business Operations Establish operational rigor and drive execution across organizational priorities. Lead annual and quarterly planning cycles, including OKRs, goals, and business reviews. Develop and maintain operational cadences, governance processes, and leadership rhythms. Track organizational commitments, dependencies, risks, and action items. Drive cross-functional programs and strategic initiatives from planning through execution. Manage organization-wide events and programs, including Tech Summits, leadership offsites, workshops, and planning sessions. Develop executive reporting, dashboards, and operational reviews to support decision-making. Identify process improvement opportunities and implement scalable solutions. 3. Financial & Vendor Management Own business operations related to budgeting, investments, and external partnerships. Lead annual budget planning, forecasting, and ongoing spend management. Manage and track both Capital Expenditures (CapEx) and Operating Expenditures (OpEx). Monitor budget utilization and provide recommendations to optimize resource allocation. Partner with Finance and Procurement teams to ensure compliance and financial governance. Oversee outsourcing engagements, vendor relationships, contract renewals, and statement-of-work management. Track vendor performance and ensure alignment with organizational priorities and business outcomes. Support investment planning and budget proposals for infrastructure and organizational initiatives. 4. Culture & Engagement Drive programs that strengthen culture, communication, and employee engagement. Own organizational communications, including newsletters, leadership updates, and employee announcements. Lead planning and execution of All Hands meetings, town halls, and leadership communications. Drive employee recognition programs, including Engineering Excellence Awards and other engagement initiatives. Coordinate innovation programs such as patent programs, technical showcases, and recognition events. Manage community-building activities, team events, and culture initiatives. Support Technical Talks, knowledge-sharing forums, and learning programs. Foster a culture of collaboration, transparency, and continuous improvement across the organization. Ideal Candidate 6+ years of experience in Program Management, Business Operations, Chief of Staff, or Strategy & Operations roles. Experience supporting senior leaders within Engineering, Infrastructure, or Technology organizations. Strong business operations, organizational management, and stakeholder management skills. Highly organized, proactive, and execution-focused. Comfortable operating across strategic planning and day-to-day operational execution. Strong analytical skills with the ability to translate data into actionable insights. Fluent in Korean and English. Ability to influence across all levels of the organization without direct authority. What Success Looks Like This person becomes the operational backbone of the Infrastructure organization by ensuring: The right people are hired, developed, and retained. Goals and OKRs are clearly defined and consistently executed. Budgets, vendors, and investments are effectively managed. Culture, communication, and employee engagement programs scale with the organization. Leaders can focus on strategy while trusting that organizational operations are running smoothly. Recruitment Process and Others: Recruitment Process Application Review - 1st Interview - Virtual Onsite Interviews - Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://www.coupang.jobs/en/privacy-policy/ Document Return Policy This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. A job applicant who wishes to request the retu